Fiber Installation Technician | Home Networking & Wi‑Fi

IQ Fiber; Orangeburg (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

IQ Fiber is seeking a hands-on Fiber Installation Technician to install and configure Wi‑Fi routers, test, and secure customer acceptance for our FTTH service. You will respond to service calls, changes, and disconnects, working directly in homes and businesses.

This is a field role that requires strong interpersonal skills and experience installing fiber broadband. As part of a small, customer-facing team, you will install fiber and networks, troubleshoot hardware/software, and document actions

Qualifications

• 2+ years broadband installation and maintenance experience.
• Minimum 6 months of fiber optics installation and maintenance experience.
• GPON knowledge and related terminals and equipment.
• Must have and maintain a valid driver's license, auto insurance, and a satisfactory driving record.
• Ability to set up Wi‑Fi networks and diagnose and resolve technical hardware and software issues.

Responsibilities

• Perform fiber internet installations and resolve service tickets per standards.
• Set up initial Wi‑Fi networks and troubleshoot connectivity issues.
• Perform basic fiber splicing and maintenance using GPON knowledge.
• Document actions, readings, and resolutions in installation orders or tickets.
• Meet or exceed KPIs such as install completion, quality, CSAT, MTTR.
• Interact with customers professionally and communicate IQ Fiber products and services.

Skills

Broadband installation

GPON knowledge

Wi-Fi setup

Problem solving

Driver's license

Education

High school diploma or GED

Tools

GPON terminals

Job description

IQ Fiber is seeking a hands-on Fiber Installation Technician to install and configure Wi‑Fi routers, test, and secure customer acceptance for our FTTH service. You will respond to service calls, changes, and disconnects, working directly in homes and businesses.

This is a field role that requires strong interpersonal skills and experience installing fiber broadband. As part of a small, customer-facing team, you will install fiber and networks, troubleshoot hardware/software, and document actions