Field Engineering Technician, Global Field Operations

Amazon Inc.; Boston (MA); On-site; USD 120,000 - 190,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Global Field Engineer to drive operational excellence across colocation and field-based data centers. You will lead hands-on electrical and mechanical operations, manage vendor relationships, and push projects to improve reliability while reducing operating costs.

The role requires travel up to 60% across the AMER region and collaboration with business development on site qualification and deployment strategies. Strong ownership and bias for action are essential.

Qualifications

• Hands-on electrical and mechanical equipment operations and troubleshooting.
• Experience with data center infrastructure including cooling, power, and monitoring.
• Ability to travel up to 60% within AMER region.

Responsibilities

• Supervise, advise and collab with Colocation operators performing servicing or preventive maintenance.
• Assist in performing root cause analysis for operational issues.
• Perform periodic on site reviews and audits of operations, electrical, and mechanical systems.
• Supervise the design and implementation of retrofits of existing facilities.
• Qualify new sites for new deployments.
• Drive operational excellence in all data center sites.
• Perform first level trouble-shooting for facility and rack level events.
• Approval of all CMs to enable changes and maintenance at sites.
• Attend weekly calls with TPMs and CAD designers, designing and retrofitting cages in AMER edge space.
• Support other projects, safety, and process improvements.

Skills

Field operations

Electrical systems

Mechanical systems

Troubleshooting

Tools

CRAC units

Chillers

PDUs

BMS

Job description

Global Field Operations is seeking a passionate, results oriented engineer to drive operational excellence in its colocation and field based data center operations. This position serves as a technical resource to support Amazon Web Services (AWS) within its geographically distributed Global field operations. The position will drive overall availability and reliability to meet or exceed the defined service level expectations of data center operations.

The Global field engineer will be responsible for working with business development on site qualification and selection. In addition the engineer will be responsible for managing multiple relationships with Colocation providers to oversee the operation and maintenance of all electrical, mechanical, and HVAC equipment in multiple data centers. This equipment supports mission-critical servers and networking equipment with high uptime expectations. The Global Field Engineer will identify and drive projects to maintain high reliability and performance while keeping operating costs in facilities at a minimum. Where appropriate, the engineer will drive innovation cooperatively with the colocation facility to reduce operational costs. A strong sense of ownership and bias for action will be necessary for this position.

The Global Field Engineer is Amazon's front line technical subject matter leader when it comes to hands-on electrical and mechanical equipment operations and troubleshooting. They will work with the Colocation provider and business Development to ensure the ongoing maintenance and operations of Data Center Operations' Mission Critical Facilities, which includes, but is not fully limited to, stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors. Nobody can be an expert on all of these systems, so having an ability to quickly learn and network to find right answers is essential to success.

*Please note that this role will require up to 60% travel around the AMER area*

Key job responsibilities

• Supervise, advise and collab with Colocation operators performing servicing or preventive maintenance.
• Assist in performing root cause analysis for operational issues.
• Perform periodic on site reviews and audits of operations, electrical, and mechanical systems
• Supervise the design and implementation of retrofits of existing facilities
• Qualify new sites for new deployments
• Drive operational excellence in all data center sites
• Perform first level trouble-shooting for facility and rack level events.
• Approval of all CMs (Change Management Tasks) to enable changes and maintenance at sites.
• Attending weekly calls with both TPMs and CAD designers, designing and retrofitting new and existing cages within our AMER edge space.
• Support other projects, safety, and process improvements.

About the team

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.