Data Center Engineer Operations Technician , DCEO Operations Team

Amazon Web Services (AWS); Hampton (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Relocation stipend

Job summary

Amazon Web Services (AWS) is seeking a Data Center Engineering Technician to help maintain mission-critical facilities, including generators, switchgear, UPS, PDUs, and cooling systems across AWS data centers.

You will perform rounds, monitor BMS/EPMS, troubleshoot, assist with rack installations, and coordinate with vendors. The role requires travel between sites and may involve on-call rotations. Relocation stipend eligible for relocation.

Qualifications

• 1+ years of electrical or mechanical experience or 1+ years in data center or mission-critical facilities.

Responsibilities

• Daily building rounds to monitor electrical, mechanical, and fire/life safety equipment for 24/7 reliability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting facility and rack-level events within internal SLAs.
• Perform rack installs and decommissioning within SLA.
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Create technical writing to support change management programs.
• Monitor daily work requests and drive them to resolution; manage projects from conception to completion.
• Provide on-site support for contractors, sub-contractors, and vendors per established practices and local regulations.
• Work schedule may include 12-hour shifts and on-call rotations; role may cover multiple sites.

Skills

Electrical systems

Mechanical systems

Data center ops

Troubleshooting

Safety procedures

Tools

BMS/EPMS monitoring

Job description

Description

JJoin our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

JJoin our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operations' Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key job responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion
• On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
• Work schedule changes depending on specific site needs. Shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations.
• Role may support more than one location/site.

Physical Requirements

Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:

• Regularly lift and/or move up to 39 pounds independently
• Participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection
• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements

Ability to travel to or commute between data center locations as needed

Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Travel frequency will vary based on business needs and operational status of assigned facility

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A day in the life

This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site's Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.

Basic Qualifications

• 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility