Field Engineering Technician, Global Field Operations

Amazon Web Services (AWS); Boston (MA); On-site; USD 96,000 - 166,000; Full time

Job summary

Amazon Data Services, Inc. in Boston, MA is seeking an experienced Global Field Engineer to drive operational excellence in colocation and field-based data center operations.

You will be the hands-on technical lead for electrical, mechanical, and cooling systems, ensuring high availability and cost-efficient operation across multiple facilities. The role requires up to 60% travel in the AMER region and close collaboration with colocation providers, business development, and TPMs.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering.
• Experience with Microsoft Office (Outlook, Word, Excel).
• Knowledge of critical mechanical data center systems (CRAC/AHU/chillers/pumps).
• Knowledge of critical electrical data center systems (UPS, transformers, switchgear, generators, batteries).
• 3+ years in data center or mission-critical facilities.

Responsibilities

• Supervise colocation operators performing servicing or preventive maintenance.
• Assist in root cause analysis for operational issues.
• On-site reviews and audits of electrical and mechanical systems.
• Supervise retrofit design and implementation for facilities.
• Qualify new sites for deployments.
• Drive operational excellence across data center sites.
• First-level troubleshooting for facility and rack events.
• Approve changes and maintenance tasks (CMs).
• Attend weekly calls with TPMs and CAD designers.
• Support safety and process improvements.

Skills

Electrical systems knowledge

Mechanical systems knowledge

Data center operations

MS Office proficiency

Bachelor's degree

Education

Bachelor's degree

Job description

Description

Global Field Operations is seeking a passionate, results oriented engineer to drive operational excellence in its colocation and field based data center operations. This position serves as a technical resource to support Amazon Web Services (AWS) within its geographically distributed Global field operations. The position will drive overall availability and reliability to meet or exceed the defined service level expectations of data center operations.

Description

Global Field Operations is seeking a passionate, results oriented engineer to drive operational excellence in its colocation and field based data center operations. This position serves as a technical resource to support Amazon Web Services (AWS) within its geographically distributed Global field operations. The position will drive overall availability and reliability to meet or exceed the defined service level expectations of data center operations.

The Global field engineer will be responsible for working with business development on site qualification and selection. In addition the engineer will be responsible for managing multiple relationships with Colocation providers to oversee the operation and maintenance of all electrical, mechanical, and HVAC equipment in multiple data centers. This equipment supports mission-critical servers and networking equipment with high uptime expectations. The Global Field Engineer will identify and drive projects to maintain high reliability and performance while keeping operating costs in facilities at a minimum. Where appropriate, the engineer will drive innovation cooperatively with the colocation facility to reduce operational costs. A strong sense of ownership and bias for action will be necessary for this position.

The Global Field Engineer is Amazon’s front line technical subject matter leader when it comes to hands-on electrical and mechanical equipment operations and troubleshooting. They will work with the Colocation provider and business Development to ensure the ongoing maintenance and operations of Data Center Operation’s Mission Critical Facilities, which includes, but is not fully limited to, stand‑by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors. Nobody can be an expert on all of these systems, so having an ability to quickly learn and network to find right answers is essential to success.

Please note that this role will require up to 60% travel around the AMER area

Key job responsibilities

• Supervise, advise and collab with Colocation operators performing servicing or preventive maintenance.
• Assist in performing root cause analysis for operational issues.
• Perform periodic on site reviews and audits of operations, electrical, and mechanical systems
• Supervise the design and implementation of retrofits of existing facilities
• Qualify new sites for new deployments
• Drive operational excellence in all data center sites
• Perform first level trouble‑shooting for facility and rack level events.
• Approval of all CMs (Change Management Tasks) to enable changes and maintenance at sites.
• Attending weekly calls with both TPMs and CAD designers, designing and retrofitting new and existing cages within our AMER edge space.
• Support other projects, safety, and process improvements.

About The Team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Basic Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Experience with Microsoft Office including Outlook, Word, and Excel
• Knowledge of mechanical systems in critical Data Center operations including but not limited to CRAC/CRAHs/AHUs, chillers, cooling towers, storage tanks, chemical systems, heat exchangers, piping systems, pumps, valves, duct systems, fans, or dampers
• Knowledge of electrical systems in critical Data Center operations that include but are not limited to utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems or SCADA systems
• 3+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience

Preferred Qualifications

• Electrical or mechanical Journeyman License
• operating engineering license such as DC II, DC III, or equivalent
• Experience in operations and on-call support for data center facilities, mission critical plants, or production facilities
• Experience in project management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Boston - 96,000.00 - 166,300.00 USD annually

Company

Amazon Data Services, Inc.

Job ID: A10599997