Field Engineering Technician

101 Unisys Corporation; New Orleans (LA); On-site; USD 25,000 - 41,000; Full time

Job summary

Unisys is seeking a Field Technician to service large, complex clients and a range of company products and services. You will perform server and storage break/fix, VIP deskside support, and high-level installation tasks for storage and network devices on customer premises.

You will use advanced hardware, software and OS knowledge and troubleshoot escalated issues. Travel within a defined radius is expected, and you will schedule services, complete administration, and ensure customer satisfaction

Qualifications

• 4–6 years of Field Technician experience with laptops, desktops and servers.
• Willingness to travel within a defined radius.
• Professional communication skills required.
• A+ Certification and/or CompTIA certification preferred.
• High School Diploma or GED required; associate degree may be preferred.
• Valid driver's license and access to a reliable vehicle.

Responsibilities

• Perform server and storage break/fix activities.
• Provide VIP deskside support.
• Install, repair and maintain hardware and software on customer premises.
• Use advanced tools and technical knowledge to resolve issues.
• Schedule services and complete required administration.
• Collaborate with technical colleagues to ensure timely service delivery.

Skills

Field technician experience

Travel within radius

Professional communication

A+ / CompTIA certs

Driver license with vehicle access

Education

High School Diploma or GED

Associate degree or technical cert

Job description

What success looks like in this role:

Serves as Field Technician for large, complex clients and across the range of company products and services. Performs server and storage break and fix. Performs VIP deskside support activities. Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices. Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients. Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals. Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

You will be successful in this role if you have:

• 4-6 years experience as a Field Technician working on laptops, desktops and servers.
• Experience travelling within a defined radius.
• Professional and good communication skills
• A+ Certification and or CompTIA certification preferred.
• High School Diploma or GED required.
• May require technical certification or associate degree
• A valid drivers license and criminal background verification will be required
• Must have access to a reliable vehicle

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting