Field Engineering Specialist - Daytona Beach, FL

Roche; Florida; Sur place; USD 71 000 - 132 000; Plein temps

Résumé du poste

Roche is seeking an on-site Field Service Engineer in Florida to support the Donor Screening program. You will diagnose, repair, and maintain Roche products, ensuring reliable operation in lab settings. This role emphasizes problem solving, technical expertise, and customer satisfaction.

The position involves up to 20% travel within East and Southeast Florida, with a focus on Daytona Beach area. A strong technical background, adaptability, and commitment to quality are essential.

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking.
• Successfully training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including some overnight travel, is required.

Responsabilités

• Provide routine on-site service and repair of Roche products.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
• Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

Connaissances

Hardware repair & maintenance

Troubleshooting (mechanical/software)

Networking/wireless networking

Technical documentation

Customer service

Formation

High school diploma or equivalent

Bachelor's degree in Biomedical/Mechanical/Electrical Engineering or related field

Description du poste

The Position

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

This role offers the opportunity to support our Donor Screening business, which plays a critical role in detecting antibodies and antigens to aid in diagnosing infections, ensuring blood safety, and monitoring immune responses.

The Opportunity

• Showcase your expertise in technical repair for Roche assigned product lines.
• Offer valuable service to laboratory customers in your assigned territory.
• Provide routine technical support, on-site service and repair of Roche products.
• Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

This field-based role requires up to 20% travel within East and Southeast Florida. This person will support Daytona Beach, FL (Ideal candidate to live in Daytona Beach, FL or 20 miles away)

Who You Are

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
• Successfully training or certification as defined by RD Services Leadership and policy
• Ability to travel, including some overnight travel, is required

Preferred Qualifications

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Benefits

This position also qualifies for the benefits detailed at the link provided below.

The expected salary range for this position based on the primary location of Florida is 71,100.00 - 132,000.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.