Field Engineering Specialist - Brooklyn, NY

Roche; New York (NY); On-site; USD 75,000 - 139,000; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

Roche in Brooklyn, NY is seeking a Field Engineering Specialist - Core Lab to provide on-site service, repair, and technical support for Roche lab products across NYC, Long Island and Northern NJ. A strong hardware/software diagnostic background and customer-facing skills are essential, with up to 50% travel and onboarding at Indianapolis, IN.

Relocation benefits are not available. The role includes a discretionary annual bonus based on individual and company performance, and comprehensive

Qualifications

• High school diploma plus technical training or equivalent.
• Bachelor's degree in a relevant engineering/chemistry field plus 1–2 years of repair/servicing experience.
• Successfully trained or certified as defined by RD Services Leadership and policy.
• Ability to travel, including overnight travel, is required.

Responsibilities

• Showcase expertise in technical repair for Roche product lines.
• Provide routine technical support, on-site service and repair.
• Serve as customer contact for technical and service issues; perform maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.

Skills

Technical repair

Customer service

Documentation

Preventive maintenance

Hardware troubleshooting

Education

High school diploma + technical training

Bachelor's degree in Biomedical/Mechanical/Electrical Engineering or Chemistry

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Engineering Specialist - Core Lab - Brooklyn, NY

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity:

• showcase your expertise in technical repair for Roche assigned product lines
• offer valuable service to laboratory customers in your assigned territory
• provide routine technical support, on-site service and repair of Roche products
• serve as a customer contact for technical and service-related issues and perform preventative maintenance
• diagnose and resolve mechanical, hardware, software, and system failures
• document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction

This is a field-based role - the territory serves NYC, Long Island and Northern NJ. (Must Reside in Brooklyn/Queens area)

Travel: This position requires 50% travel based on customer needs and demands, and includes comprehensive onboarding and training at our corporate headquarters in Indianapolis, IN.

Who You Are:

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
• Successfully training or certification as defined by RD Services Leadership and policy
• Ability to travel, including some overnight travel, is required

Preferred Qualifications:

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential

Relocation benefits are not available for this job posting.

The expected salary range for this position based on the primary location of New York is $74,600.00- 138,600.00USD . Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.