Field Engineering Specialist - West Palm Beach, FL

Roche; West Palm Beach (FL); Vor Ort; USD 71.000 - 132.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Benefits package

Zusammenfassung

Roche Support Network in Florida seeks a Field Engineering Specialist to diagnose and repair Roche product lines, provide on-site service to laboratory customers, and conduct preventative maintenance across East and Southeast Florida.

This role requires 5 years of progressive hardware/software repair experience or a engineering degree with 1-2 years of related work, plus willingness to travel up to 20%. A discretionary annual bonus and comprehensive benefits are available.

Qualifikationen

• High school diploma and 2 years of technical school or equivalent training.
• 5 years of progressive repair experience OR a Bachelor's in engineering with 1–2 years of related experience.
• Certification as defined by RD Services Leadership and policy.
• Ability to travel up to 20% (overnight travel may be required).

Aufgaben

• Showcase expertise in technical repair for Roche assigned product lines.
• Provide on-site service and routine preventative maintenance for laboratory customers.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Serve as customer contact for technical and service issues; document activities.
• Contribute to quality improvement and customer satisfaction.
• Maintain up-to-date records of service activities and parts usage.

Kenntnisse

Technical repair

Field service

Customer support

Troubleshooting

Ausbildung

Bachelor's in Biomedical Eng / Mechanical Eng / Electrical Eng / Chemistry

Jobbeschreibung

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

This role offers the opportunity to support our Donor Screening business, which plays a critical role in detecting antibodies and antigens to aid in diagnosing infections, ensuring blood safety, and monitoring immune responses.

The Opportunity:

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist you will:

• Showcase your expertise in technical repair for Roche assigned product lines
• Offer valuable service to laboratory customers in your assigned territory
• Provide routine technical support, on-site service and repair of Roche products
• Serve as a customer contact for technical and service-related issues and perform preventative maintenance
• Diagnose and resolve mechanical, hardware, software, and system failures
• Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction

This field-based role requires up to 20% travel within East and Southeast Florida. This person will support West Palm Beach, FL (Ideal candidate to live in West Palm Beach, FL or 20 miles away)

Who You Are:

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
• Successfully training or certification as defined by RD Services Leadership and policy
• Ability to travel, including some overnight travel, is required

Preferred Qualifications:

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential

Relocation benefits are not available for this job posting.

The expected salary range for this position based on the primary location of Florida is 71,100.00 - 132,000.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.