Field Engineering - 1st Line Engineer

ECI; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

ECI in New York seeks a Field Services Engineer to deliver on-site and remote IT support to financial industry clients. You will troubleshoot desktop and server issues, install hardware and software, and coordinate with vendors.

Ideal candidates have 1–3 years of end-user support, strong communication, and a proactive, detail-oriented approach in a fast-paced environment. Occasional travel and after-hours work are possible.

Qualifications

• 1-3 years of end-user support experience.
• Strong written and oral communication.
• Willingness to learn and adapt in fast-paced environment.
• Ability to work onsite with clients; travel may be required.
• Detail-oriented with good analytical and problem-solving skills.

Responsibilities

• Provide on-site and remote IT support to financial clients.
• Troubleshoot desktop/server issues and perform hardware/software installs.
• Coordinate with vendors for upgrades and relocations.
• Maintain professional communication and presentation.

Skills

End-user support

Communication skills

Team player

Willingness to learn

Time management

Problem-solving

Education

College diploma or University degree in Computer Science or related field

Tools

Windows OS

VPN technology

Office 365

Active Directory

VMware/Hyper-V

Job description

Position Summary

The Field Services Engineer is responsible for delivering first class service, advice and
technical support to Eze Castle clients, through the highest standards of customer service,efficiency, knowledge and integrity. This includes daily support incidents, desktop and lightserver troubleshooting, hardware/software installation, upgrades and relocations. Thecandidate will interface with high profile financial industry clients daily onsite inthe clients environment and also through remote resources thus requiring the highest levelof presentation, communication and professionalism.

Position Requirements

• College diploma or University degree in the field of Computer Science or equivalentfield and/or related experience with 1-3 years of end user support
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening,and questioning skills
• Willingness to learn
• Highly self-motivated and directed, in a fast-paced team environment
• Sharp attention to detail with proven analytical and problem-solving abilities.
• Effective time management in working on internal tasks as well as withexternal vendors
• Possible long-term singular client engagement

Technical Requirements

• Experience deploying home networks including Cable/DSL/FIOS modems,firewalls, hardware and software VPN clients
• Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS,Routing, Switching and Firewalls
• Reinstalling and troubleshooting of operating systems and applications
• Microsoft Windows 7/8/10, Microsoft Office 2010-2019
• Android/iOS configuration, troubleshooting and potential integration withMDM solutions
• Basic experience with public cloud technologies with an emphasis on Office 365
• Familiar with cyber-security concepts (Multi-Factor Authentication, Antivirus/Antimalware, Software Firewall, Web Filtering)
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Ability to perform patching and maintenance of systems

Preferred Skills

• Financial industry experience (Hedge Funds Private Equity, FoF)
• Experience with Managed Service Providers
• Experience with Market Data vendors like Bloomberg, Reuters, Factset
• Experience with Microsoft Server 2008R2-2016
• Basic knowledge of e-mail and spam troubleshooting
• Understanding of IaaS, VDI and backup technologies
• Experience with virtualization software such as VMWare vSphere or Hyper-V
• Administering Active Directory Users/Exchange mailboxes
• Technical certifications preferred
• Basic understanding of desktop imaging platforms

Working Conditions

• Ability to work in an independent environment with moderate supervision
• Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
• Overtime may be required to meet project deadlines (including late nights andweekends)
• Ability to travel for business and work beyond normal business hourswhen necessary
• Ability to be flexible and successfully respond to multiple work pressures
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools,and to handle other computer components
• Lifting and transporting of moderately heavy objects, such as computers andperipherals

About ECI

ECI is a leading provider in the financial industry of cloud and technical solutions. With
over 25 years in business, ECI has upheld a reputation of developing top-tier
industry technologists by allowing them to work in fast-paced and dynamic environments.
Focusing on a “promote from within” culture allows our team to grow both personally and
professionally