Field Engineer — Public Safety Tech & Customer Training

Forterra Inc.; Fairfax (VA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Equity

401(k) plan

Unlimited PTO

Parental Leave with Pay

Medical, Dental, Vision and life insurance

Short- and Long-term disability plans

Professional Development Stipend

Job summary

Forterra Inc. is seeking a Forward Deployed Engineer to join our goTenna Customer Experience Team. This role is critical for managing technical aspects and ensuring customer satisfaction, including technical support and onsite training.

With a salary range of $100,000 to $130,000, candidates should have at least 6 years of experience, preferably in Public Safety or Military contexts. You will work hybrid in Fairfax, VA, or Clarksburg, MD.

Qualifications

• 6+ years of experience in Public Safety or Military technology.
• Solid technical background with hands-on experience.
• Exceptional organizational and communication skills.

Responsibilities

• Engage with Public Safety and Military customers.
• Document use cases, issues, and opportunities.
• Conduct training and installations.

Skills

Technical background in digital technologies

Problem-solving skills

Customer service orientation

Communication skills

Education

6+ years of professional experience in relevant field

Tools

CRM tools

Salesforce

Jira

Job description

Forterra Inc. is seeking a Forward Deployed Engineer to join our goTenna Customer Experience Team. This role is critical for managing technical aspects and ensuring customer satisfaction, including technical support and onsite training.

With a salary range of $100,000 to $130,000, candidates should have at least 6 years of experience, preferably in Public Safety or Military contexts. You will work hybrid in Fairfax, VA, or Clarksburg, MD.