Field Solutions Engineer — Public Safety & Military

goTenna, Inc.; Fairfax (VA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Parental Leave with Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

goTenna, Inc. seeks a Forward Deployed Engineer to support Public Safety and Military customers across the Pro product line. You will deliver onsite and virtual training, install equipment, and work with Sales, Marketing, Product, Engineering, and Solutions Architecture to advocate for customers.

The role involves frequent cross-functional collaboration, travel up to 50%, and a strong focus on delivering rapid, practical solutions while ensuring regulatory compliance and customer success.

Qualifications

• 6+ years of experience deploying or utilizing technology products in Public Safety or Military contexts.
• Strong technical background with hands-on digital technologies.
• Ability to translate customer needs into timely solutions.
• Excellent organizational, presentation, and written communication skills.
• Strong analytical and problem-solving abilities.
• Able to lift 30 pounds and work in austere conditions.
• Experience with CRM tools and ticketing systems (Salesforce, Jira).
• Self-starter with ability to work independently and communicate clearly.
• Able to explain complex technical details to both non-technical and technical audiences.
• Customer-focused with strong relationship-building and strategic thinking.

Responsibilities

• Engage with Public Safety, Military, and other Pro customers.
• Monitor and respond to support requests for Pro products.
• Document current use cases, issues, and opportunities.
• Provide regular leadership reports on product and customer performance.
• Cross-functionally troubleshoot with Product Management and Engineering.
• Ensure compliance with regulatory requirements.
• Conduct virtual and onsite training and equipment installations.
• Support presales activities with demos, on-site or virtual Q&A sessions.
• Assist in RFPs, demos, and trade shows for business development.
• Stay updated on industry tech advances and customer criteria.

Skills

Public Safety deployments

CRM tools

Salesforce

Jira

Technical communication

Tools

Salesforce

Jira

Job description

goTenna, Inc. seeks a Forward Deployed Engineer to support Public Safety and Military customers across the Pro product line. You will deliver onsite and virtual training, install equipment, and work with Sales, Marketing, Product, Engineering, and Solutions Architecture to advocate for customers.

The role involves frequent cross-functional collaboration, travel up to 50%, and a strong focus on delivering rapid, practical solutions while ensuring regulatory compliance and customer success.