Field Engineer Position

Corporate Technologies LLC; Grand Rapids (MI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Health savings account

Life insurance

Flexible spending accounts

We celebrate diversity

Job summary

Corporate Technologies LLC in Grand Rapids, MI is seeking a Field Service Engineer to independently manage complex client environments, lead escalations, and serve as a technical authority for servers, networks, and infrastructure.

You will mentor Field Service Technicians, drive process improvements, and participate in on-call rotations while ensuring security, stability, and performance of client systems. Strong expertise in Windows server, Exchange/Office 365, Azure, and AD is required.

Qualifications

• 7+ years of progressive IT experience.
• Advanced system administration and networking experience.
• Scripting or automation experience (Python, PowerShell, APIs).
• Azure experience preferred.

Responsibilities

• Serve as escalation point for complex technical issues beyond technician level.
• Lead advanced troubleshooting of server, network, security, and infrastructure issues.
• Independently manage and support client environments, including servers, workstations, networks, and cloud services.
• Perform advanced server support: planning, deployment, upgrades, and migrations.
• Provide expert support for Exchange, Office 365, Azure, and Active Directory administration.
• Mentor Field Service Technicians and share knowledge.
• Participate in client meetings to explain issues, solutions, and implementation plans.
• Join on-call rotation and provide leadership during after-hours or critical events.

Skills

Advanced system administration

Networking

Server technologies

Exchange

Office 365

Azure

Active Directory

Python

PowerShell

APIs

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Job description

Field Service Engineer
Corporate Technologies seeking a Field Service Engineer to join our team. This role represents an advanced technical position within Field Services and is responsible for independently managing complex customer environments, leading escalations, and serving as a technical authority for systems, networks, and infrastructure. The ideal candidate will demonstrate deep expertise in system administration, networking, and server technologies while proactively driving solutions that improve client stability, performance, and security. The Field Service Engineer is also expected to mentor Field Service Technicians, contribute to process improvements, and act as a trusted technical advisor to clients. ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING:

• Serve as the escalation point for complex or critical technical issues that exceed technician level support.
• Lead advanced troubleshooting and resolution of server, network, security, and infrastructure issues.
• Independently manage and support client environments, including servers, workstations, networks, and cloud services.
• Perform advanced server support, including planning, deployment, upgrades, and migrations.
• Provide expert support for Microsoft Exchange, Office 365, Azure services, and Active Directory administration.
• Provide guidance, technical mentorship, and knowledge transfer to Field Service Technicians.
• Participate in client meetings to explain technical issues, proposed solutions, and implementation plans.
• Participate in on call rotation and provide leadership during after hours or critical support events.
• OTHER SKILLS and ABILITIES:
• Advanced troubleshooting and problem solving skills
• Strong leadership presence with the ability to influence and guide others
• Excellent interpersonal skills with the ability to build strong client trust
• Superior verbal, written, and technical documentation skills
• Highly organized, detail oriented, and process driven
• Ability to work independently with minimal direction
• Strong time management and prioritization skills
• Thrive in a fast paced, team oriented environment
• Ability to multitask across multiple clients and priorities
• Occasional overtime/weekend work may be required
• Must have access to reliable transportation
• Thorough and advanced knowledge of PC hardware, servers, operating systems, networking, and security concepts Qualifications Minimum Education and Experience: ~ 7+ years of progressive experience in an IT related field ~ Advanced system administration and networking experience ~ CompTIA A+, Network+, Security+ or equivalent experience

Experience with scripting or automation (Python, PowerShell, APIs)
Cloud Platform Experience (Azure Preferred)
Compensation - $25.00 - $35.00 per hour Benefits:
~Dental insurance
~ Flexible spending accounts
~ Health insurance
~ Health savings account
~ Life insurance
~ We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. 30-35 Hourly Wage