Field Engineer Technician

Unisys; Aurora (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) match

Comprehensive healthcare

HSA matching

Ongoing learning opportunities

Job summary

Unisys is seeking a Field Engineer to provide full onsite engineering support for a base of large and complex clients. You will own onsite service activities, perform maintenance, and use advanced tools to resolve client problems, while contributing to team improvements and service metrics.

The role emphasizes collaboration with peers, documentation, and proactive issue resolution to ensure high-quality client outcomes. A technical mindset and strong communication are essential for success.

Qualifications

• 2–4 years’ experience in area of responsibility
• High School Diploma or GED required
• May require technical certification or Associate Degree

Responsibilities

• Provides full range of Field Engineering support for a base of large/complex clients
• Takes ownership of onsite service activity
• Performs advanced maintenance on products including low-complexity installs
• Provides technical feedback to improve service delivery
• Uses advanced tools and knowledge to resolve client problems
• Identifies and resolves systemic issues within the team
• Supports team members with technical assistance and expertise
• Contributes to improved client services metrics and documentation
• Monitors issues and informs management with improvement recommendations

Skills

Field engineering

Onsite service

Troubleshooting

Documentation

Customer support

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

What success looks like in this role:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 2-4 years’ experience in area of responsibility

Unisys offers an outstanding benefits package, featuring:

• unlimited paid time off
• a 401(k) match
• comprehensive healthcare
• HSA matching
• ongoing learning opportunities
• and more

We’re committed to supporting work-life balance and investing in your future success.

Video Interview At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.