Field Engineer 4

Talentify; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Talentify is seeking a hardware repair technician to take Dell desktop PC break/fix calls across multiple client sites in the United States. The role requires reliable transportation, the ability to pass background checks, and completion of required product training.

A+ certification is required or must be achieved within 90 days of start date. The position involves traveling to various work locations with compensation reflecting overtime and mileage reimbursements.

Qualifications

• Must have strong experience repairing Dell desktop PCs and performing break/fix calls.
• Ability to install and support hardware at multiple locations.
• A+ certification is required or must be obtained within 90 days of start date.

Responsibilities

• Handle PC hardware break/fix calls at various locations.
• Maintain reliable transportation for site visits.
• Pass drug and background screening and complete required product training.

Skills

DELL Desktop PC

Install/Support

A+ Certification

Job description

JOB DESCRIPTION

***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***

End Client: ***/Dell - Dell certifications are required once an offer is extended and prior to candidate starting work. These are free of cost to the candidate!

Bill Rate Range: ***

Pay Rate Range: ***

Fed Ex Address: 9201 McI Dr, Pinellas Park, FL 33782

Weekly Mileage: 250 - 350

Candidate(s) are NOT paid to drive to and from work. All mileage during the day to work locations are reimbursed per the standard *** mileage.

Candidate(s) are NOT paid to drive to and from work. All mileage during the day to work locations are reimbursed per the standard *** mileage.

Prescreen Questions: MUST HAVE ON TOP OF EVERY RESUME

• 1. How many years of Computer Hardware Repair Field experience do you have?
• 2. Within the last 2 years how many Motherboards have you replaced?
• 3. Within the last 2 years how many LCD’s have you replaced?
• 4. How many years of experience do you have diagnosing Dell laptops and PC’s?
• 5. Are you A+ Certified? (A+ certification is required by the client. Selected candidates who do not already have their A+ certification will have 90 days after their start date to become certified, or be subject to termination.)

Job Description:

• Candidate will be taking PC hardware break fix calls at various locations.
• Must have reliable transportation.
• Must be able to pass drug and background screening.
• Must be able to complete required product training.

Required Skills:

• DELL Desktop PC,
• Install/Support, Expert
• A+ Certification

Screening Requirements:

• Must be able to pass drug and background screening.

General Questions: MUST BE INCLUDED WITH RESUME SUBMISSION

• Full Legal Name (name that appears in driver’s license)
• Are you eligible to work in the US?
• What is your zip code of residence?
• Do you have a working printer at home?
• Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers?
• This position requires a substantial amount of administrative work (via iPhone), such as real-time reporting of your time and location and documenting your activities in the ticketing system for each service call. Is this something you will have an issue with?
• Have you ever worked for ***? If yes, please provide the dates and reason for leaving.
• If your car breaks down, what is your backup plan forgetting to work or traveling to a customer to provide services? (Uber, Lyft or public transportation are not acceptable as a backup plan.)
• Occasionally you may be required to work beyond the end of your planned shift (for example, to work past 5:30 pm). Are you willing to work late on short notice? (Overtime compensation will be provided as required by local, state, and federal law.)
• Do you have a reliable computer and a high-speed internet connection at home that you can use for work?
• The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt (tucked in), and dress shoes. No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction-type boots, un-tucked shirts, hoodies, and thermal sweatshirts. Are you willing and able to comply with this dress code?
• Obtaining Dell computer certification is a requirement for this position. These certs will COST you NOTHING, and are done after the interview (if you are selected) on your own computer at home, open book. Evidence of certification must be submitted before a job offer is extended. You will be given roughly 3 business days from the date you are selected as a final candidate to complete the Dell certifications. Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes. Will there be any issue with this requirement?