Field Engineer 4

Talentify; Reading (Berks County); On-site; USD 25,000 - 39,000; Full time

Job summary

Talentify is seeking a Field/Computer Technician to service metro-area laptops and desktops. The role involves diagnosing and repairing hardware, replacing components, and performing full unit swaps as needed. Reliable daily transportation is required to cover multiple locations.

You will document time and activity in the ticketing system and work with Dell-certified requirements after selection. Overtime may apply and travel expectations are involved.

Qualifications

• 1+ years hands-on experience with laptop and desktop break-fix.
• Strong hardware troubleshooting and repair skills.
• Basic knowledge of Microsoft applications.

Responsibilities

• Repair laptops and desktops in the metro area.
• Replace hard drives, motherboards and keyboards.
• Perform unit swaps and repair/replace peripherals as needed.
• Maintain reliable transportation for service area.
• Close service tickets in real time using the Call Management system.

Skills

Laptop repair

Desktop repair

Hardware troubleshooting

Microsoft basics

Car ownership

Call Management system

Education

A+ Certification

Tools

Dell certifications

Job description

JOB DESCRIPTION

***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***

End Client: ***/Dell - Dell certifications are required once an offer is extended and prior to candidate starting work. These are free of cost to the candidate!

U.S. Citizenship is not required.

Minimum Pay Rate: ***-***

*** BILL RATE: ***-34.00 (BILL RATE MUST BE ON TOP OF ALL RESUMES OR WILL BE REJECTED)

Bill/Pay Rate Chart:

Bill Rate / Minimum Pay Rate

*** ***

*** ***

*** ***

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Fed Ex Address: 1017 A Macarthur Road

Reading

Pennsylvania

USA

19605

Driving position!

Mileage: 250-350 per week

Vaccination Requirement: Vaccine is NOT required

Candidate(s) are NOT paid to drive to and from work. All mileage during the day to work locations are reimbursed per the standard *** mileage.

Prescreen Questions: MUST HAVE ON TOP OF EVERY RESUME

1. How many years of Computer Hardware Repair Field experience do you have?

2. Within the last 2 years how many Motherboards have you replaced?

3. Within the last 2 years how many LCD’s have you replaced?

4. How many years of experience do you have diagnosing Dell laptops and PC’s?

5. Are you A+ Certified? (A+ certification is required by the client. Selected candidates who do not already have their A+ certification will have 90 days after their start date to become certified, or be subject to termination.)

Key Responsibilities:

As a *** Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.

Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.

You may also perform whole unit swaps, repair or replace PC peripherals.

Must have reliable transportation as this role services the metro and surrounding areas.

Close service tickets in real time in the *** Call Management system using Company provide phone.

Key Qualifications:

• ***Must have his/her OWN RELIABLE CAR and CAR INSURANCE***
• 1+ Years of hands-on experience with laptop and desktop break-fix
• Computer-building background experience preferred
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
• Ability to resolve basic / non-complex problems as directed
• Client and/or governmental clearance may be required
• Police or criminal background verification clearance may be required

Screening Requirements:

• Must be able to complete required product training.
• Must be able to pass drug and background screening.

General Questions: MUST BE INCLUDED WITH RESUME SUBMISSION

1. Full Legal Name (name that appears in driver’s license)
2. Are you eligible to work in the US?
3. What is your zip code of residence?
4. Do you have a working printer at home?
5. Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers?
6. This position requires a substantial amount of administrative work (via iPhone), such as real-time reporting of your time and location and documenting your activities in the ticketing system for each service call. Is this something you will have an issue with?
7. Have you ever worked for ***? If yes, please provide the dates and reason for leaving.
8. If your car breaks down, what is your backup plan forgetting to work or traveling to a customer to provide services? (Uber, Lyft or public transportation are not acceptable as a backup plan.)
9. Occasionally you may be required to work beyond the end of your planned shift (for example, to work past 5:30 pm). Are you willing to work late on short notice? (Overtime compensation will be provided as required by local, state, and federal law.)
10. Do you have a reliable computer and a high-speed internet connection at home that you can use for work?
11. The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt (tucked in), and dress shoes. No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction-type boots, un-tucked shirts, hoodies, and thermal sweatshirts. Are you willing and able to comply with this dress code?
12. Obtaining Dell computer certification is a requirement for this position. These certs will COST you NOTHING, and are done after the interview (if you are selected) on your own computer at home, open book. Evidence of certification must be submitted before a job offer is extended. You will be given roughly 3 business days from the date you are selected as a final candidate to complete the Dell certifications. Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes. Do you agree to complete the dell certifications before you start working?