Field Engineer 3

ObjectWin Technology; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a skilled Field Engineer to provide exceptional on-site support in San Francisco. This role focuses heavily on Apple/MAC systems, requiring expertise in hardware and software troubleshooting, installation, and maintenance. The ideal candidate will possess strong communication skills and a customer-centric approach, ensuring all technical issues are resolved efficiently. With a mix of responsibilities from general hardware break/fix to optimizing configurations, this position promises a dynamic work environment where your contributions directly impact customer satisfaction. If you're ready to take your technical skills to the next level in a supportive and engaging setting, this opportunity is for you.

Qualifications

• 3+ years in hands-on desk side support, especially with MAC systems.
• ACMT certification and A+ certifications are a plus.

Responsibilities

• Install, maintain, and repair hardware and software systems on-site.
• Provide excellent customer service and ensure customer satisfaction.

Skills

MAC Deskside Support

Windows Operating Systems

Microsoft Office Software

Hardware Repair

Troubleshooting

Customer Service

Education

High School Diploma or GED

Tools

Apple/MAC Products

PC Hardware

Printers (Client, Lexmark)

Job description

Job Title: Field Engineer 3

Location: San Francisco, CA

Job Duration: 6 months Contract

Job Description:

Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services or problem escalation.

General Duties:

1. Apple/MAC Deskside support required. This site has heavy MAC support. (90/10 MAC vs PC)
2. NOTE: This role will support multiple sites. Two sites are within walking distance, one site may require very short travel. Candidate must be open to this support.
3. General hardware break/fix of laptops, desktops, some server work.
4. Troubleshooting and repair of hardware and software issues to maintain business continuity.
5. Diagnose, troubleshoot and repair printers (Client, Lexmark), phones, peripheral equipment and other devices like Blackberries or handhelds.
6. New hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment.
7. Optimizing hardware/software/networking products and configurations as scripted ensuring customer satisfaction.

Role Requirements:

1. High School diploma or GED required.
2. ACMT (Apple) Certification a plus.
3. Background investigation and drug screen required.
4. 3 or more years of experience in a hands-on desk side support role required.
5. Must have valid driver's license with reliable vehicle and appropriate insurance (required).
6. Advanced knowledge of Windows operating systems, Microsoft Office software required.
7. Experience supporting Apple / Mac / iOS products required. Apple certification strongly desired.
8. Proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues.
9. Excellent communication and customer service skills required.
10. A+, Client certifications a plus.