Field Engineer 3

ObjectWin Technology; New York (NY); On-site; USD 50,000 - 85,000; Full time

Job summary

An innovative technology firm is seeking a skilled Field Engineer to provide top-notch IT support in a dynamic corporate environment. This role emphasizes expertise in both MAC and PC systems, ensuring seamless desktop support for end users. You'll handle a variety of tasks, from troubleshooting hardware and software issues to managing support requests through a ticketing system. If you're passionate about technology and excel in a fast-paced setting, this opportunity is perfect for you to make a significant impact while working with cutting-edge technologies.

Qualifications

• 5+ years in corporate IT deskside support, focusing on MAC and PC.
• Experience with MS Office, networking, and peripheral devices.

Responsibilities

• Provide deskside support for end users in a busy environment.
• Manage support requests via ticket system and direct interactions.

Skills

MAC experience

PC support

MS Office

Networking

Troubleshooting

Tools

Support ticket system

Job description

Job Title: Field Engineer 3

Location: New York, NY 10014

Duration: 6 Months Contract + Possible conversion

Job Description:

Day to Day Work:

1. All are both MAC and PC, mostly MAC. – Resumes must clearly show solid MAC experience.
2. Desktop customer support, MAC and PC HW/SW, support, new builds, adds, moves, changes, installations, standard Office and email support, etc.
3. The environments are busy, a combination of using a ticket system to manage support requests, and also customer walk-ins/direct "shouldertaps".

Required Skills:

1. 5 or more years in a medium-large corporate environment providing IT deskside (in person) support for end users, some remote support as well via phone and email.
2. Technologies include MAC and PC/Windows laptops, desktops, mobile devices.
3. MS Office, networking, peripheral devices (i.e., printers) build, install, troubleshoot.
4. Work with a support ticket system, manage daily support instances.
5. Physically install and move equipment as needed.