Robotics Field Engineer, Dallas, US.

Ascento AG; Dallas (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

Ascento AG is seeking a proactive robotics technician to support their expansion in the US. This role involves fixing and debugging robots on-site and remotely, coordinating logistics, and ensuring operational efficiency. Candidates should have a relevant degree or equivalent experience and be ready to travel extensively across the US.

Qualifications

• Experience with hands-on projects involving electronics.
• Ability to work under pressure and meet tight deadlines.
• Willingness to learn and adapt quickly.

Responsibilities

• Debugging and fixing hardware issues on-site for US robots.
• Solving remote issues in collaboration with remote supervisors.
• Coordinating maintenance and support with onsite technicians.

Skills

Hands-on technical support

Debugging

Electronics

Problem-solving

Education

BSc or MSc in robotics, mechatronics, or electronics

Job description

Role:

We are seeking an independent, proactive hands-on person able to fix robots both hardware and software and closely work with our CTO and CEO. As such you will travel to customers across the US, debug the situation, coordinate with our HQ in Switzerland and apply the fix. In addition, you will support solving software problems remotely.

This is a core role for our US expansion and you will be the first boots on the ground. You will also support with demos, shipping robots and parts back and forth to Switzerland, doing installations and more.

Key Responsibilities:

1. Keep our US robots running by debugging and fixing hardware issues on-site.
2. Keep our world-wide robots running by debugging and solving remote issues live and deciding solutions quickly together with the remote robot supervisor.
3. Coordinate maintenance and support with the onsite technicians and security guards.
4. Organize robot logistics, like shipping, spare robot locations, etc

Background:

1. Bsc or Msc or equivalent experience in robotics, mechatronics, electronics or a similar field.
2. Relevant experience with hands-on projects, involving electronics and moving mechanical components. Similar jobs could have been technical support, field engineering, application engineer, mechatronic technician. Student projects or side hustles also count.
3. Multidisciplinary, not scared to get your hands dirty replacing robot parts or learning new tools.
4. Valid US work visa of citizenship
5. Goal driven and independent, getting robots working properly is top priority and you can figure out how to do it.
6. Ready to grow with Ascento

Honest comments:

1. Working with robots in the field often means working under pressure, either due to tight deadlines or due to customers watching.
2. The job will be a bit like a firefighter. There might be easy chill weeks but also packed weeks, traveling and fixing several robots in different states within a week.
3. The job implies traveling often and on short notice depending on where and when the issues happen.
4. We will not have an office at the beginning. Work will be from home or travelling.
5. If you think you don’t hit all the check marks - don’t worry, we want a person that is able to learn and has a great attitude to make it work. So just give it a go, we will reply to all applications.

About Us:

Ascento is a cutting-edge robotics startup dedicated to revolutionizing the security industry.

We are expanding rapidly in the US, where we have deployed over a dozen robots in 3 months.

Our advanced security robots are trusted by security companies and Fortune500 companies and are employed at premier locations such as logistics hubs, data centers, manufacturing facilities, warehousing properties etc.

Ascento is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We encourage you to apply asap, we will review applications on a rolling basis.