Field Engineer 3

ZipRecruiter; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

A leading company in technology services is seeking a Field Engineer 3 to provide on-site support for computer products. The role involves installation, diagnosis, and maintenance of IT equipment, ensuring customer satisfaction, and meeting service level agreements. Ideal candidates will have strong MAC skills and experience with Windows operating systems.

Qualifications

• Experience with MAC, Windows 10/11 with Ventura, Monterey, Sonoma.
• A+ certification preferred.
• Field and/or desk side support experience required.

Responsibilities

• Install, diagnose, maintain, and service computer products.
• Resolve support issues including troubleshooting and reloading PCs/laptops.
• Support for software, hardware, and networking for desktops and laptops.

Skills

MAC skills

Windows 10/11

Field support experience

Job description

Job Description

JOB SUMMARY

This job requisition is subject to overtime discounts (0.95x for exempt; 1.35x for non-exempt) and a 10% discount after six months of service.

US Citizenship Required

Location/FedEx Address: 1285 Avenue of the Americas, New York, NY 10019, USA

Position Type: Contract to hire / possible extension

Number of Positions: 1

Shift: 8:00 AM - 5:00 PM, Monday - Friday, with after-hours standby

Work Location: On-site at customer sites

Driving Requirement: Non-driving

Must Have: MAC skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma

Application Instructions: Do not include "BR" on resume! Questions and answers must be on top of resume.

Questions:

1. How many years of field and/or desk side support experience do you have?
2. Do you have your A+ certification?
3. What is your backup plan if you have vehicle problems?
4. Have you ever worked as a contractor or FTE? If so, under whom and when?
5. Do you have professional experience with MAC? Please explain details.
6. Are you at least 18 years old?

Day-to-Day Work:

As a Field Engineer 3, you will perform activities related to installing, diagnosing, maintaining, and servicing computer products, including desktops, laptops, printers, and software. This is a journeyman support technician position, directed by Help Desk, Service Desk, or scripts, using standard methods, techniques, and tools. You will also resolve support issues beyond the service desk, including troubleshooting, reloading, and re-imaging PCs/laptops. Occasional assistance with server and network teams may be required under their direct instruction.

Responsibilities:

• Support software, hardware, and networking for desktops and laptops.
• Install and maintain PCs and associated software.
• Perform installs, moves, adds, and changes as required.
• Follow up on problems or escalations.
• Maintain professionalism in actions, demeanor, and dress.
• Ensure customer satisfaction throughout service delivery.
• Meet client-specific Service Level Agreements and update incident/request tickets promptly.
• Experience with Windows 10/11 and Mac OS X 12.6 or later is required.