Field Engineer 3

Ampcus, Inc; Mobile (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Ampcus, Inc in Mobile, AL is seeking a Field Engineer 3 to provide technical maintenance and support for large and complex clients. The successful candidate will take ownership of onsite service activities, working collaboratively to ensure systems operate effectively.

This role requires a High School Diploma or GED, with technical certification or an Associate Degree preferred. The ideal candidate will have 2-4 years of relevant experience. A commitment to client satisfaction and teamwork is essential.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products.
• Uses advanced tools and technical knowledge to resolve client problems.

Skills

Technical expertise

Customer service

Problem-solving

Technical training

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title

Field Engineer 3

Location(s)

Mobile, AL

Job Profile Summary

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.

Travel

• Non-Driving but may have to drive between sites.

Shift

• Mon - Fri, 8 AM to 5 PM.

Mandatory Citizenship

Must Be a US Citizen!

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.