Field Engineer 4

Ampcus Inc; Fort Collins (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

Ampcus Inc is hiring a Field Engineer 4 in Fort Collins, CO. The role requires on-site repair of laptops and desktops, replacing hardware components, and customer service interactions.

The ideal candidate should have A+ Certification and 1+ years of break-fix experience. Responsibilities include travel to client locations and utilizing the company’s mobile management system. Ampcus is an Equal Opportunity Employer.

Qualifications

• 1+ year of hands-on laptop/desktop break-fix experience.
• Reliable personal vehicle and valid car insurance.
• Ability to complete required product training.

Responsibilities

• Perform onsite repair of laptops and desktops.
• Replace hardware components such as hard drives and keyboards.
• Travel throughout the assigned service area to customer locations.

Skills

A+ Certification

Laptop/desktop break-fix experience

Basic knowledge of hardware and software

Job description

Overview

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title

Field Engineer 4

Location

Fort Collins, CO

Must-have requirements

• A+ Certification (required)
• 1+ year of hands-on laptop/desktop break-fix experience
• Reliable personal vehicle and valid car insurance
• Ability to travel extensively within the assigned metro area
• Ability to complete required product training
• Ability to pass drug and background screening
• Basic knowledge of laptop/desktop hardware, software, and Microsoft applications
• Must be at least 18 years old

Preferred qualifications

• Computer-building experience
• Experience diagnosing Dell laptops and desktops

Key responsibilities

• Perform onsite repair of laptops and desktops.
• Replace hardware components such as hard drives, motherboards, keyboards, and LCDs.
• Perform whole-unit swaps and repair or replace PC peripherals.
• Travel throughout the assigned service area to customer locations.
• Update and close service tickets in real time using the company's mobile call management system.
• Troubleshoot and resolve basic hardware issues.

Pre-screen questions (must appear at the top of the resume)

• How many years of computer hardware repair field experience do you have?
• Within the last 2 years, how many motherboards have you replaced?
• Within the last 2 years, how many LCDs have you replaced?
• How many years of experience do you have diagnosing Dell laptops and PCs?
• Are you A+ Certified?
• Are you at least 18 years of age?

Additional candidate questionnaire (must accompany the resume)

• Full legal name (as shown on driver's license)
• Are you eligible to work in the U.S.?
• ZIP code of residence
• Do you have a working printer at home?
• Are you willing and able to drive 2-3 hours to customer locations?
• Are you comfortable performing real-time administrative reporting using a company-issued iPhone?
• Have you ever worked for the client? If yes, provide dates and reason for leaving.
• If your car breaks down, what is your backup transportation plan? (Uber, Lyft, and public transportation are not acceptable.)
• Are you willing to work beyond your scheduled shift on short notice when necessary?
• Do you have a reliable computer and high-speed internet connection at home?
• Are you willing to comply with the required business casual dress code?
• Are you willing to complete the required Dell certifications (provided at no cost) within the required timeframe before employment?

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.