Service Engineer

Ampcus Inc; Childress (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Ampcus Inc is seeking a motivated Service Engineer to join their team in Childress, Texas. The ideal candidate will have 3-5+ years of experience in data center operations, server hardware support, and strong Linux skills.

This role involves on-call support, server deployments, and requires U.S. Citizenship. Candidates should have a strong ability to troubleshoot independently and document repairs effectively. A degree in IT or equivalent is necessary, along with a passion for continuous learning.

Qualifications

• 3-5+ years in data center operations or field service engineering.
• Hands-on component replacement experience.
• Experience supporting enterprise infrastructure.

Responsibilities

• Provide server hardware support and troubleshooting.
• Perform incident resolution and preventive maintenance.
• Document actions and follow established plans.

Skills

Server hardware troubleshooting and repair

Linux administration/support

Strong customer-facing communication

Independent onsite troubleshooting capability

Education

Associate's or Bachelor's degree in IT or equivalent experience

Tools

Dell server experience

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title

Service Engineer

Location

Childress, TX

Work Conditions

• Candidates must live within a 45-minute commute (preferred 15-45 minutes)
• Monday-Friday, 8:00 AM-5:00 PM
• On-call support required
• Occasional shift flexibility required
• Contract extension possible
• Contract-to-hire possible
• U.S. Citizenship required

Experience Requirements

• 3-5+ years in:
  • Data center operations
  • Field service engineering
  • Server hardware support
  • Enterprise infrastructure support
• Associate's or Bachelor's degree in IT or equivalent experience

Core Technical Skills (Required)

• Server hardware troubleshooting and repair
• Server deployments and swaps
• Component replacement:
  • CPUs
  • Memory/RAM
  • Power supplies
  • GPUs
  • Full server replacements
• Linux administration/support
• Hardware diagnostics
• Firmware updates
• Preventive maintenance
• Incident resolution

Core Technical Skills (Preferred)

• Dell server experience
• Vendor certifications
• Water-cooled server experience
• AI infrastructure exposure (not mandatory)
• PC building experience

Soft Skills & Work Style

• Strong customer-facing communication
• Independent onsite troubleshooting capability
• Detailed documentation habits
• Ability to follow established Plans of Action (POA)
• Strong prioritization and ownership
• Comfortable in high-pressure environments
• Team-oriented attitude
• Continuous learning mindset

Physical Requirements

• Ability to lift up to 50 lbs
• Comfortable working in data center environments

Most Important Screening Factors

• Local candidate within commuting distance
• Hands-on server hardware experience
• Linux familiarity
• Experience replacing server components
• Strong documentation skills
• Willingness to work on-call
• Strong communication and customer interaction skills
• U.S. Citizenship

Ideal Candidate Profile

Field engineer, data center technician, server support engineer, infrastructure technician, or hardware support specialist with 3-5+ years of enterprise server experience, strong Linux knowledge, hands-on component replacement experience, and ability to independently support mission-critical data center environments.

Equal Opportunity Employer

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.