Field Engineer 2

Techlink Systems Inc.; Costa Mesa (CA); On-site; USD 55,000 - 83,000; Full time

Job summary

Techlink Systems Inc. seeks a Field Engineer 2 to lead on-site deployments, diagnose issues, and service high-end proprietary products alongside other IT infrastructure hardware.

You may direct Help Desk teams, guide junior engineers, and work as a team/site lead to resolve complex problems during installation and operation of company products. This role is onsite in Costa Mesa, CA and covers deployment services.

Qualifications

• Lead deployment services and field installations of high-end products.
• Diagnose and service desktop, server, storage, and networking equipment.
• Provide guidance to junior engineers and ensure client satisfaction.

Responsibilities

• Deploy and support new applications or infrastructure on-site.
• Procurement, configuration, tuning, staging and installation tasks.
• Lead technicians on site and perform break/fix on servers and storage.
• Support enterprise products and networking gear, including Cisco devices.
• Manage smaller projects and provide escalated problem resolution.

Skills

Team leadership

Field installation

Technical diagnostics

Customer support

Hardware maintenance

Tools

Cisco networking

Dell ESF

Server/Storage systems

Job description

Job Title: Field Engineer 2
Location (On-site, Remote, or Hybrid?): Costa Mesa, CA (onsite)
Contract Duration: Contract until 02/27/2027

Job Description

• As a Field Engineer 2, your primary responsibility will be a team Lead, installing, diagnosing, servicing maintaining High-end proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products.
• When in support of ITO engagements, you will be recognized as desk side support specialist. You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers.
• You may function as a team or on-site leader as necessary, providing technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities

You will be working in the deployment services
Supporting the implementation and rollout of new applications or infrastructure
Activities may include:

• Hardware or software procurement
• Configuration
• Tuning
• Staging
• Installation
• Interoperability testing

• May function as team or site leader providing direction to other technicians
• Performs server and storage break and fix.
• Provides support for Enterprise products, such as Dell ESFDesk side support specialist
• Provides support for enterprise storage products
• Supports Networking products - including Cisco certification requirements
• Provides support for Payment systems products and core-CMOS products
• May have project management responsibilities for smaller projects
• Possesses other, high skilled, specialized technical skills.
• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system