Field Service Engineer

D4C Dental; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

D4C Dental is seeking a Field Services Engineer to be our mobile technical expert, delivering hands-on support for desktop, network, and application issues. You will work closely with our Tier 2 end-user support team as the field escalation point to ensure rapid resolution of critical incidents.

You'll need an associate degree in computer science or IT with 3+ years of experience, strong Windows troubleshooting, Office, networking, and Intune/Autopilot know-how, plus a valid driver's license.

Qualifications

• Associate degree in Computer Science or IT plus 3 years industry experience; or, equivalent combination of education and experience.
• Minimum of 3+ years of experience in a field service engineering or equivalent technical support role in an enterprise IT setting.

Responsibilities

• On-Site Support: Provide technical assistance to clients at their locations for hardware and software issues.
• Installation and Maintenance: Install hardware and software and perform routine maintenance checks.
• Troubleshooting: Diagnose and resolve complex problems to minimize downtime.
• Client Interaction: Serve as the primary point of contact for clients.
• Documentation and Reporting: Maintain detailed records of visits and resolutions in the IT ticketing system.

Skills

Windows troubleshooting

Microsoft Office

Networking fundamentals

macOS & mobile support

Intune & Autopilot

Customer service

Driver's license

IT certifications preferred

Active Directory

Education

Associate degree in Computer Science or IT

3+ years experience or equivalent

Tools

Microsoft Intune

Autopilot

Job description

JOB SUMMARY:

The Field Services Engineer is a mobile technical expert who provides hands-on support for complex desktop, network, and application issues. This role will collaborate closely with our Tier 2 end-user support team as their field-based escalation point, ensuring seamless resolution of critical incidents. This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health.

EDUCATION/EXPERIENCE

• * Associate degreein Computer Science or IT plus 3 years industry experience; or, equivalent combination of education and experience.

JOB RELATED EXPERIENCE:

• Minimum of 3+ years of experience in a field service engineering or equivalent technical support role in an enterprise IT setting.

JOB-RELATED SKILLS/COMPETENCIES:

• * Proven troubleshooting skills in Windows desktop/laptop environments, common business applications (Microsoft Office Suite, etc.), and networking fundamentals.


• * General understanding of macOS operating systems and mobile device support.


• * Working knowledge of Microsoft Intune and Autopilot


• * Excellent communication and customer service skills, with the ability to collaborate effectively with both remote teams and on-site users.


• * Valid driver's license.


• * Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or Apple certifications, preferred.


• * Experience in supporting Active Directory environments, a plus.

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Office Environment.


• Travel up to 70%, mostly local

MAJOR DUTIES AND RESPONSIBILITIES:

• On-Site Support: Provide technical assistance and support to clients at their locations, addressing hardware and software issues as they arise.


• Installation and Maintenance: Install hardware and software, as needed, ensuring proper configuration and functionality. Conduct routine maintenance checks to prevent issues.


• Troubleshooting: Diagnose and resolve complex technical problems, employing best practices to minimize downtime and enhance system performance.


• Client Interaction: Act as the primary point of contact for clients, responding to inquiries and collaborating respectfully.


• Documentation and Reporting: Maintain detailed records of on-site visits, troubleshooting steps, and issue resolutions within the IT ticketing system to ensure knowledge sharing and streamlined support tracking.

OTHER DUTIES:

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.