Field Engineer

Utah Scientific; Salt Lake City (UT); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible spending

Simple IRA with company match

Telemedicine

Paid time off

Holiday pay

Job summary

An established industry player is seeking a Technical Service Field Engineer to join their dynamic team. In this exciting role, you will spend your days troubleshooting broadcast systems, providing customer support, and training clients on-site. With a focus on work-life balance, this position offers a rich benefits package and the opportunity to travel to various locations. If you're passionate about the broadcast equipment industry and eager to grow in a supportive environment, this is the perfect opportunity for you!

Qualifications

• Must have an associate degree or equivalent experience in the Broadcast industry.
• 5+ years of experience in technical service and customer support.

Responsibilities

• Field customer technical service calls and troubleshoot equipment.
• On-site system commissioning and training per customer request.
• Create and configure custom systems for Utah equipment.

Skills

Technical troubleshooting

Interpersonal communication

Customer service

Self-driven

Education

Associate degree

5+ years experience in Broadcast industry

Tools

Excel

Word

PowerPoint

Job description

This range is provided by Utah Scientific. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $70,000.00/yr

Sick of your stationary desk job? Utah Scientific is looking to hire a Technical Service Field Engineer. This position will take you to some cool places, where you get to work with station managers and teams commissioning our unmatched broadcast systems!

Utah Scientific was born to serve the Broadcast industry! We offer a rich benefits package, have long-tenure employees, and a great place to make career roots!

The requirements listed below are representative of the knowledge, skill, and/or ability required. Looking for energetic, talented people who share our passion for the broadcast equipment industry and want to join us in serving this dynamic, growing market. Ideally the candidate should live locally (company is based in Salt Lake City, UT), but we are willing to work with remote employment for qualified candidates. The right candidate will be given the opportunity to grow.

TO APPLY EMAIL [e-mail], attention Mindee Barnes, HR Manager.

REQUIRED EDUCATION and/or EXPERIENCE: Associate degree or equivalent experience (5+ yrs. experience in the Broadcast industry is a MUST). Individual should be self-driven, requiring little direct supervision. Must be proficient in Excel, Word, and PowerPoint applications.

SUMMARY: Most of your time will be spent fielding customer technical service calls, troubleshooting equipment, training customers, and commissioning systems at customer sites. Performing the duties below will execute this job.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Customer technical service phone support on HD/SD-SDI video/audio routing and master control systems, as well as UHD and 2110 IP solutions; including troubleshooting, training, analyzing, and configuring systems of the above-mentioned equipment.
• On-site system commissioning and training per customer request.
• Make emergency customer visits as needed.
• Create, build, and configure custom systems for all types of Utah equipment as requested.
• Become proficient on all current Utah Scientific hardware and software.
• Have a basic understanding of interfacing all Utah equipment including legacy gear.
• Strong interpersonal communications skills, both written and verbal.
• Interface with manufacturing, engineering, and sales to resolve customer issues.
• Provide feedback for product improvement and new product development.
• Work with other departments to achieve positive outcomes.
• Ability to manage various situations of varying levels of priority.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required.

TRAVEL: Travel expectations for this job are 50% (once training is complete). Trip reports are required after each trip. Travel on Monday and home by the weekend, Utah Scientific values work life balance.

ACCOUNTABILITY: Responsible for coordination of travel (i.e. flight, hotel, transportation, meals, etc.) Maintain travel expenditures within approved budget. All travel expenses are reimbursed following the trip. Expense and activity reports must be completed in timely manner. Achieve an acceptable level of customer satisfaction.

SALARY: $50,000-$70,000 (Negotiable, based on skill level)

BENEFITS: Rich benefits package includes: medical (with HSA or company funded HRA), dental, vision, life, AD&D, LTD, STD, flex spending, simple IRA (with company match), telemedicine, PTO, holiday pay, and other supplemental benefits.

Oh, the places you’ll go, the things you’ll see and do, and the people you’ll work with!! Come Join the Team!!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Broadcast Media Production and Distribution