Field Engineer

Avoca, Inc.; New York, Northern (NY, KY); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and виз

Company-sponsored 401(k) through Vestw

Daily in-office lunch

Monthly wellness stipend

Dinners covered when working late

Commuter benefits

Standing desks and workspace options

All core tools and software provided

Job summary

Avoca, Inc. is hiring a Field Engineer on the Pre-Sales team in NYC. You will own the integration work proving technical feasibility to prospects and partners, and develop the demo tooling that enables the go-to-market team to tell a credible, product-accurate story.

You will work at the intersection of Sales, Partnerships, Product, and Engineering, building integrations, handling REST APIs, JSON, and authentication, and delivering reusable demo assets to accelerate deals.

Qualifications

• 4+ years in a technical, customer-facing role.
• Experience integrating against third-party APIs and enterprise systems.
• Strong technical judgment and ability to explain complex concepts to both technical and non-technical audiences.

Responsibilities

• Own technical scoping and feasibility for pre-sales opportunities and partner integrations; turn requirements into concrete plans.
• Build working integrations against third-party APIs, CRMs, FSM platforms, telephony systems, and partner ecosystems.
• Build and maintain demo and sandbox tooling for the GTM org; create reusable assets.
• Configure and tune Avoca’s conversational AI for demo and POC scenarios.
• Collaborate with Product and Engineering to feed learnings back into the roadmap and keep demo environments current.

Skills

Technical experience

REST APIs

JSON

SQL

Customer-facing technial work

Job description

We build AI tools for the service pros running a $1 Trillion+ industry. They deserve software that works as hard as they do.

Our founders, Tyson and Apurva, grew up answering phones for their moms' businesses. They learned early that for small businesses, a missed call is a lost job.

We're building Avoca to help home service pros win every job and grow on their own terms.

Who's backing us

Backed by the investors defining the next era of AI and vertical software.

How we work

We're obsessed with our customers. We talk to them daily, sit with their teams, and build to solve their problems. We know the stakes. Fast pace is a given.

We meet customers where they are: flying out to their call centers and showing up at industry conferences.

Our Values

Customer Obsession

Seek team members who act decisively when encountering problems rather than dwelling on them.

Prioritizing collective success over individual ambitions.

Solutions Not Problems

Focus on making things better, especially given constant new challenges.

Come join us

Defining the AI front office for a $1 Trillion+ industry. 100 people and growing. Backed by top investors.

We're in Union Square together every day. Lunch on us, and benefits built to support the best work of your career.

The people at Avoca are the reason I'm here. Not the market, not the tech stack, the people. These are the people I call when things get hard, not about code, about life.

The people at Avoca are the reason I'm here. Not the market, not the tech stack, the people. These are the people I call when things get hard, not about code, about life. Rong Ye Software Engineering

I get to work alongside people who genuinely care about the product, each other, and the businesses we serve. Real trust, real ownership, and a team that celebrates wins together. Selling something that actually transforms how home services companies operate makes it easy to show up fired up every morning.

Avoca is the first company where I've felt like I'm on the cusp of something great. I've been at other startups, but I've never been around a more brilliant team, and I genuinely learn something new every day. We bring the same urgency our clients bring to their clients, and they feel it.

Avoca is the first company where I've felt like I'm on the cusp of something great. I've been at other startups, but I've never been around a more brilliant team, and I genuinely learn something new every day. We bring the same urgency our clients bring to their clients, and they feel it. Nina Udeagha Technical Account Manager

Everything you need to do your best work — and live a great life outside of it.

Health & Insurance

• Comprehensive coverage, multiple plan options.

Disability & Life

• Short and long-term disability fully covered.

Time Off

• Recharge whenever you need to.

Flexible PTO

• Unlimited time off plus 10 company holidays.
• Paid time to bond with your new addition.

Work

• Everything you need to ship great work.
• Every tool you need, fully covered.

In-Office Culture

High trust, high ownership. We have each other's backs.

Commute

• Transit and parking covered.

Late-Night Rides

• Uber home on us.

Location

55 5th Ave #1701, New York, New York, 10003

Full time

Location Type

On-site

Compensation

At Avoca, we believe compensation should reflect the value people bring and set them up to share in what we’re building. Our total compensation package includes a competitive base salary, equity, and a comprehensive benefits suite covering medical, dental, and vision insurance, a company-sponsored 401(k), flexible PTO, and daily in-office meals. Final compensation is determined by experience, skills, and qualifications, and our recruiting team will walk you through the full details as you move through the process.

About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.

We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 170+ employees in under two years across our NYC headquarters and Santa Barbara office.

In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.

About the Role

As a Field Engineer on the Pre-Sales team, you'll be the technical builder behind how we win and enable deals. You'll own two things: the integration work that proves technical feasibility to prospects and partners during the sales cycle, and the demo tooling that lets the entire go-to-market team tell a credible, product-accurate story.

You'll work at the intersection of Sales, Partnerships, Product, Engineering, and AI, partnering with Account Executives and the Partnerships team as their technical counterpart. Unlike our Sales Engineers, who lead the customer-facing technical narrative, this role goes a layer deeper on the build: you're the person who can actually stand up a working integration against an unfamiliar API and turn it into a repeatable demo asset. This is a pre-sales role: you won't carry a closing quota, but your work directly determines whether technical buyers and integration partners trust that Avoca does what we say it does.

What You'll Do

Own technical scoping and feasibility for pre-sales opportunities and partner integrations; turning ambiguous requirements from prospects, partners, and AEs into concrete, working implementation plans.

Build working integrations against third-party APIs, CRMs, field service management (FSM) platforms, telephony systems, and partner ecosystems, writing real code, handling REST APIs, JSON, authentication, and webhooks, and getting a credible proof of concept working quickly.

Build and maintain the demo and sandbox tooling the GTM org relies on: reusable demo environments, representative fixture data, and internal tools, treating one-off deal builds as reusable assets (integration patterns, reference implementations, scripts) rather than throwaway work.

Configure and tune Avoca’s conversational AI for demo and POC scenarios, including prompt engineering to reflect real customer workflows.

Serve as the technical counterpart to Account Executives and Partnerships in the room with a prospect’s or partner’s engineering team, establishing credibility from the C-suite to individual developers, and translating those conversations into plans a non-technical AE can run with.

Troubleshoot and resolve technical issues that surface during evaluations, pilots, and POCs, protecting at-risk deals and partner launches.

Partner with Product and Engineering to feed recurring integration gaps and field learnings back into the roadmap, and to keep demo environments current as the product evolves.

Partner with (not replace) Forward Deployed Engineering and Implementation when a build needs to graduate from a working POC to a hardened production deployment: you own the pre-sales build and the demo layer; production delivery is a handoff.

What You'll Bring

4+ years in a technical, customer-facing role: Solutions/Sales Engineering, Forward Deployed / Deployment Engineering, Implementation or Integration Engineering, Solutions Consulting, or software engineering with meaningful customer exposure.

Practical experience integrating against third-party APIs and enterprise systems: REST, JSON, authentication/OAuth, webhooks, and comfort working from unfamiliar or incomplete API documentation.

Working SQL and a solid grasp of relational data: enough to model, transform, and wire up realistic data for integrations and demo environments.

Experience owning something technical end-to-end, from requirements through build, testing, and a working rollout, even if handed off afterward.

Strong technical judgment and troubleshooting instincts, and the ability to explain complex technical concepts clearly to both technical and non-technical audiences.

A product mindset toward internal tooling: you treat demo and sandbox infrastructure as a product with users (the GTM team).

Familiarity with AI-powered products, conversational AI platforms, or data-driven systems. Bonus: prompt engineering, call center / communications platforms, CRM or FSM integrations, or prior Partnerships/channel support experience.

Who You Are

Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.

A builder who thrives on owning things end-to-end and turning one-off work into something reusable.

Autonomous, self-directed, and comfortable with ambiguity and incomplete requirements.

A proactive, effective communicator who's equally credible with a customer's engineers and your own AEs.

In-office, engaged, and eager to collaborate at our NYC location full-time.

• Comprehensive medical, dental, and vision insurance
• Company-sponsored 401(k) through Vestwell
• Company-wide off-sites
• Daily in-office lunch through Parkday
• Monthly wellness stipend
• Dinner covered when working late
• Commuter benefits and late-night rideshare
• Standing desks and workspace accommodations available on request
• All core tools and software provided

Compensation: The expected base salary for this role is $160,000-$200,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process.

Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.