Account Manager
Avoca, Inc.
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Benefits offered by this job
Job summary
Avoca, Inc. is seeking an experienced Account Manager to own a portfolio of mid-market home service accounts.
You will drive retention, expansion, and on-time renewals while building deep relationships with key stakeholders and delivering executive business reviews tied to measurable outcomes. The role requires a proven track record in SAAS account management, strong communication, and the ability to identify and close upsell opportunities.
Qualifications
- 7-10 years of account management or customer success experience at a B2B SaaS company.
- Proven track record of meeting or exceeding NRR, GRR, or expansion targets.
- Experience navigating complex, multi-stakeholder accounts.
Responsibilities
- Own a book of mid-market home service accounts, driving retention, expansion, and on-time renewals across your full portfolio.
- Build and deepen relationships with key stakeholders, positioning Avoca as an indispensable platform partner.
- Lead quarterly and executive business reviews that tie Avoca’s performance directly to customer outcomes: booked jobs, captured revenue, and missed-call rate.
- Identify, develop, and close upsell and cross-sell opportunities, growing net revenue retention across your accounts.
- Partner with Sales, Implementation, and Product teams to ensure smooth onboarding, ongoing adoption, and successful rollout of new features.
- Monitor account health signals proactively, identifying and intervening on at-risk accounts before churn becomes a threat.
- Serve as the internal voice of the customer, surfacing product feedback, trends, and patterns to Product and Engineering.
- Collaborate with Marketing on customer success stories, case studies, and reference programs that fuel Avoca’s growth
Skills
Tools
Job description
We build AI tools for the service pros running a $1 Trillion+ industry. They deserve software that works as hard as they do.
Our founders, Tyson and Apurva, grew up answering phones for their moms' businesses. They learned early that for small businesses, a missed call is a lost job.
We're building Avoca to help home service pros win every job and grow on their own terms.
Backed by the investors defining the next era of AI and vertical software.
02
We're obsessed with our customers. We talk to them daily, sit with their teams, and build to solve their problems. We know the stakes. Fast pace is a given.
We meet customers where they are: flying out to their call centers and showing up at industry conferences.
Seek team members who act decisively when encountering problems rather than dwelling on them.
Prioritizing collective success over individual ambitions.
Focus on making things better, especially given constant new challenges.
03
Defining the AI front office for a $1 Trillion+ industry. 100 people and growing. Backed by top investors.
We're in Union Square together every day. Lunch on us, and benefits built to support the best work of your career.
The people at Avoca are the reason I'm here. Not the market, not the tech stack, the people. These are the people I call when things get hard, not about code, about life.
The people at Avoca are the reason I'm here. Not the market, not the tech stack, the people. These are the people I call when things get hard, not about code, about life. Rong Ye Software Engineering
I get to work alongside people who genuinely care about the product, each other, and the businesses we serve. Real trust, real ownership, and a team that celebrates wins together. Selling something that actually transforms how home services companies operate makes it easy to show up fired up every morning.
Avoca is the first company where I've felt like I'm on the cusp of something great. I've been at other startups, but I've never been around a more brilliant team, and I genuinely learn something new every day. We bring the same urgency our clients bring to their customers, and they feel it.
Avoca is the first company where I've felt like I'm on the cusp of something great. I've been at other startups, but I've never been around a more brilliant team, and I genuinely learn something new every day. We bring the same urgency our clients bring to their customers, and they feel it. Nina Udeagha Technical Account Manager
Everything you need to do your best work — and live a great life outside of it.
Comprehensive coverage, multiple plan options.
Short and long-term disability fully covered.
Build wealth alongside the company.
Recharge whenever you need to.
Unlimited time off plus 10 company holidays.
Paid time to bond with your new addition.
We feed you while you focus.
Everything you need to ship great work.
Every tool you need, fully covered.
High trust, high ownership. We have each other's backs.
Transit and parking covered.
Uber home on us.
Full time
On-site
At Avoca, we believe compensation should reflect the value people bring and set them up to share in what we're building. Our total compensation package includes a competitive base salary, equity, and a comprehensive benefits suite covering medical, dental, and vision insurance, a company-sponsored 401(k), flexible PTO, and daily in-office meals. Final compensation is determined by experience, skills, and qualifications, and our recruiting team will walk you through the full details as you move through the process.
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
Account Managers at Avoca are strategic partners to our customers, owning the full post-sale relationship with a portfolio of leading home service brands. You’ll sit at the intersection of customer success and revenue, responsible for retention, expansion, and ensuring every account extracts maximum value from the platform. This is a new role on our growing Account Management team, reporting directly to our VP Sales. The ideal candidate is equally comfortable deepening an executive relationship and digging into the data behind a customer’s missed-call rate.
Own a book of mid-market home service accounts, driving retention, expansion, and on-time renewals across your full portfolio
Build and deepen relationships with key stakeholders, positioning Avoca as an indispensable platform partner
Lead quarterly and executive business reviews that tie Avoca’s performance directly to customer outcomes: booked jobs, captured revenue, and missed-call rate
Identify, develop, and close upsell and cross-sell opportunities, growing net revenue retention across your accounts
Partner with Sales, Implementation, and Product teams to ensure smooth onboarding, ongoing adoption, and successful rollout of new features
Monitor account health signals proactively, identifying and intervening on at-risk accounts before churn becomes a threat
Serve as the internal voice of the customer, surfacing product feedback, trends, and patterns to Product and Engineering
Collaborate with Marketing on customer success stories, case studies, and reference programs that fuel Avoca’s growth
7-10 years of account management or customer success experience at a B2B SaaS company, ideally in a high-growth environment
Proven track record of meeting or exceeding NRR, GRR, or expansion targets within a named account portfolio
Experience navigating complex, multi-stakeholder accounts, from frontline operators to executives, with confidence and credibility
Strong commercial instincts: comfortable identifying and closing expansion opportunities with or without a dedicated sales partner
Excellent communication and presentation skills, with the ability to run high-impact executive business reviews
Proficiency with CRM tools (we use HubSpot) and familiarity with CS platforms
Nice to have: experience in home services, field services, or vertical SaaS; familiarity with AI or voice-based products
Nice to have: experience building or refining AM/CS processes at a scaling startup
You operate with urgency and ownership, when an account is struggling, you’re already three steps into solving it
You’re curious about your customers’ businesses and can quickly learn the metrics that matter to an HVAC owner or plumbing dispatcher
You thrive in a fast-moving environment where processes are still being built, and you contribute to shaping them
You communicate clearly and confidently, in writing, on video calls, and in an EBR with business owners
You’re motivated by visible impact: seeing a customer’s missed-call rate drop because of work you did
You’re fully in-office at our NYC headquarters and energized by the high-velocity, collaborative culture that makes Avoca move fast
Comprehensive medical, dental, and vision insurance
Company-sponsored 401(k) through Vestwell
Company-wide off-sites
Daily in-office lunch through Parkday
Dinner covered when working late
Commuter benefits and late-night rideshare
Standing desks and workspace accommodations available on request
All core tools and software provided
Compensation: The expected on target earnings for this role is $240,000-$280,000, with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, on target earnings, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process.
At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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