Field Engineer

Jobtailor; Illinois; On-site; USD 65,000 - 85,000; Full time

Job summary

Jobtailor in Illinois seeks a field service professional to learn and perform preventative maintenance, assist with equipment installation, and troubleshoot service needs. You will communicate with customers to ensure resolution and follow-up, while identifying value-added services to improve their operations.

The role involves maintaining service logs, managing parts, and adhering to escalation processes. A driver's license is required; after-hours/on-call availability may be needed.

Qualifications

• Associate's or Bachelor's degree in EE/BI/ME or equivalent military education.
• Experience with Web applications and Microsoft suite of products.
• Must have and maintain a valid Driver's License.
• Willingness to be available after hours, or on-call including weekends.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs.
• Communicate with teammates and customers to ensure resolution and follow-up.
• Partner with the customer and recommend value-added services to run their business efficiently.
• Maintain customer service logs and internal service records; order repair parts; manage cycle times.
• Utilize escalation process and collaborate with regional/national support to resolve issues.
• Engage with commercial counterparts; identify sales leads; assist with renewals.
• Focus on customer needs and satisfaction; build long-term relationships.
• Stay updated with competitor information and market trends.
• Answer service calls independently within one year of employment.

Skills

Preventative Maintenance

Troubleshooting

Customer Communication

Sales Engagement

Microsoft Suite

Web Applications

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Biomedical Engineering

Bachelor's degree in Mechanical Engineering

Equivalent military education

High School Diploma + 4+ years experience

Tools

Web Applications

Microsoft Office

Job description

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Must have and maintain a valid Driver's License.
• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Core Competencies

Demonstrates expertise in Preventative Maintenance and troubleshooting of electronic equipment, with a strong focus on customer satisfaction and effective communication. Capable of managing service records and engaging in sales opportunities to enhance customer relationships.

Highest-signal resume keywords

• Preventative Maintenance
• Troubleshooting
• Customer Communication
• Sales Engagement
• Microsoft Suite

ATS Optimization Keywords

Hard Skills

• Electrical Engineering
• Biomedical Engineering
• Mechanical Engineering
• Web Applications
• Service Repair
• Customer Service Logs
• Cycle Time Management
• Escalation Process
• Contract Renewals
• Electronic Equipment Servicing

Soft Skills

• Effective Communication
• Team Collaboration
• Customer Satisfaction Focus

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Preventative Maintenance
• Service Repair
• Customer Relationship Management
• Sales Opportunities
• Market Trends

Tools & Technologies

• Microsoft Suite
• Web Applications