Field Engineer

Jupiter Med; Florida; On-site; USD 33,000 - 44,000; Full time

Job summary

Jupiter Medical Center is seeking a Field Engineer to diagnose, troubleshoot, maintain, and repair computer equipment across on-site and off-site locations. The role requires responding to helpdesk calls, performing printer maintenance, and handling network testing, cabling, and deployment of new desktops and peripherals.

The ideal candidate will have at least 2 years of experience in computer equipment installation and a working knowledge of TCP/IP, DHCP, DNS, routers, firewalls, and VPN, with

Qualifications

• High school diploma or equivalent.
• Minimum 2 years’ experience in computer equipment installation, repair, troubleshooting and maintenance.
• Experience troubleshooting Windows 2000 and Microsoft Office problems.
• Experience installing/troubleshooting networks and wiring; working knowledge of TCP/IP, DHCP, DNS, routers, firewalls, and VPN.

Responsibilities

• On-site and off-site diagnosis, troubleshooting, maintenance, upgrades, and repairs of computer equipment.
• Receive and respond to incoming help desk calls; printer maintenance and repair.
• Network testing, cabling, and maintenance.
• Setup and deployment of new desktop and notebook computers, peripherals, printers, software, and other items as required.
• Coordinate support between third-party support vendors and end users.

Skills

Computer hardware

Installation

Repair

Troubleshooting

Networking

Windows 2000

Microsoft Office

TCP/IP

DHCP

DNS

Firewalls

VPN

Education

High school diploma or equivalent

Job description

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education:

High school graduate or equivalent. Experience / Qualifications: A minimum of 2 years of experience in computer equipment installation, repair, troubleshooting and maintenance; troubleshooting Windows 2000 and Microsoft Office problems; installing and troubleshooting networks and wiring. Working knowledge of TCP/IP, DHCP, DNS routers, firewalls, and VPN.

Position Summary

The Field Engineers responsibilities include on-site and off-site diagnosis, troubleshooting, maintenance, upgrades, and repairs of computer equipment. Receive and respond to incoming help desk calls. Printer maintenance and repairNetwork testing, cabling, and maintenance. Setup and deployment of new desktop and notebook computers, peripherals, printers, software, and other items as required. Coordinate support between third-party support vendors and end usersPerform other duties as assigned

Physical Requirements

Frequently required to sit for long periods (>1 hour), to bend, to answer/use telephone, lift 5 to 30lbs., to hear/speak in person, on the phone and is exposed to noise. Constantly required to operate computers, to use overall vision, reading/close-up work, peripheral vision, to display dexterity through handling, grasping, feeling, fingering, to lift 5lbs. or less, to concentrate, make decisions, have public contact, deal with stressful situations. Occasionally required to travel to different campuses, to reach, lift more than 30 lbs.

Team Member Competencies

Establishing RelationshipsBuilds effective networks, working relationships, and alliances to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer SupportProvides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.

Inspiring and Motivating OthersFosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow.

Demonstrating Emotional IntelligenceExercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with IntegrityInteracts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Being a Champion for Change and InnovationSupports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.

Communicating EffectivelySpeaks and writes clearly, conveys information in a concise, organized, and logical manner. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and across the organization.

Promoting Diversity and InclusionTreats all people with dignity and respect by being fair and consistent. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Threshold Requirments

These threshold requirements are required and completed yearly basis. Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation.

TB/PPD Surveillance Program.

Maintenance of required professional licensing and/or certification(s).