Field Engineer

Jupiter Medical Center, Inc.; United States; Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Jupiter Medical Center, Inc. is seeking a Field Engineer to diagnose, repair, and maintain computer equipment on-site and off-site across our Palm Beach County facilities.

You will respond to help desk requests, deploy desktops and peripherals, test networks, and coordinate with third-party vendors. The role requires at least 2 years of hands-on experience, plus working knowledge of TCP/IP, DHCP, DNS, VPN, routers and firewalls.

Formación

• Minimum of 2 years of experience in computer equipment installation, repair, troubleshooting and maintenance.
• Troubleshooting Windows 2000 and Microsoft Office problems.
• Installing and troubleshooting networks and wiring.

Responsabilidades

• Diagnose, troubleshoot, maintain, upgrade and repair computer equipment on-site and off-site.
• Receive and respond to incoming help desk calls and tickets.
• Printer maintenance and repair.
• Network testing, cabling and maintenance.
• Setup and deployment of new desktop and notebook computers, peripherals, printers, software, and other items.
• Coordinate support between third-party vendors and end users; perform other duties as assigned.

Conocimientos

Computer equipment installation

Troubleshooting Windows

MS Office issues

Networking and wiring

TCP/IP

DHCP

DNS

VPN

Firewalls

Educación

High School diploma or equivalent

Descripción del empleo

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

High school graduate or equivalent.

Experience / Qualifications

A minimum of 2 years of experience in computer equipment installation, repair, troubleshooting and maintenance; troubleshooting Windows 2000 and Microsoft Office problems; installing and troubleshooting networks and wiring. Working knowledge of TCP/IP, DHCP, DNS routers, firewalls, and VPN.

Position Summary

The Field Engineers responsibilities include on-site and off-site diagnosis, troubleshooting, maintenance, upgrades, and repairs of computer equipment. Receive and respond to incoming help desk calls. Printer maintenance and repair Network testing, cabling, and maintenance. Setup and deployment of new desktop and notebook computers, peripherals, printers, software, and other items as required. Coordinate support between third-party support vendors and end users Perform other duties as assigned.

Physical Requirements

Frequently required to sit for long periods (>1 hour), to bend, to answer/use telephone, lift 5 to 30lbs., to hear/speak in person, on the phone and is exposed to noise. Constantly required to operate computers, to use overall vision, reading/close-up work, peripheral vision, to display dexterity through handling, grasping, feeling, fingering, to lift 5lbs. or less, to concentrate, make decisions, have public contact, deal with stressful situations. Occasionally required to travel to different campuses, to reach, lift more than 30 lbs.

Team Member Competencies

• Establishing Relationships Builds effective networks, working relationships, and alliances to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.
• Peer Support Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.
• Inspiring and Motivating Others Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow.
• Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.
• Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.
• Being a Champion for Change and Innovation Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.
• Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and across the organization.
• Promoting Diversity and Inclusion Treats all people with dignity and respect by being fair and consistent. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Threshold Requirments

Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation. TB/PPD Surveillance Program. Maintenance of required professional licensing and/or certification(s).

Continued success depends on it! So once you've had a chance to explore our current open positions,

Company Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.