Field Engineer

eTeam Inc; Davidson (NC); On-site; USD 39,000 - 44,000; Full time

Job summary

eTeam Inc. is seeking an experienced field support professional to provide on-site service at a Distribution Center.

The role focuses on installation, repair, and maintenance of complex systems and equipment, with emphasis on solving hardware and software issues for customers. You will instruct customers on operation and maintenance, coordinate with internal teams for follow-up, and analyze system problems to report trends.

Qualifications

• Six or more years of field support experience.
• Experience working with the company's hardware, software and equipment products.
• Experience working with customer technology and support requirements.

Responsibilities

• Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment.
• Resolves customer problems in hardware/software installation, repair, upgrade and maintenance.
• Instructs customers in operation and maintenance of systems/equipment.
• Ensures issues are referred to appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs complex analysis and prepares reports on system problem trends and issues.
• Provides leadership and work guidance to less experienced personnel.

Skills

Field support experience

Customer service

Problem solving

Communication

Time management

Education

High school diploma or GED

Job description

Pay Rate: $28 - $32/Hour

Essential Job Functions:

• Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. This is a Window environment with many specialized systems used within the Distribution Center
• Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs complex analysis and prepares reports on system problem trends and issues.
• Provides leadership and work guidance to less experienced personnel.

Basic Qualifications:

• High school diploma or G.E.D.
• Six or more years of field support experience
• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements

Other Qualifications:

• Good interpersonal skills to resolve field support problems
• Strong analytical and problem solving skills
• Good communication skills
• Good time management and organizational skills
• Ability to resolve complex hardware/software and equipment problems
• Ability to provide guidance to other field engineers

Work Environment:

• Distribution Center and Office type environments
• May require weekend work, a rarer occurrence
• May require shift work, a rarer occurrence