Field Engineer

Gilder Search Group; Chippewa Lake (OH); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Travel per diem—$80/day

Hotels provided

Direct-billed rental cars

Airline points retention

Job summary

Gilder Search Group is seeking a Field Service Engineer to deliver on-site installation, maintenance, and repair of industrial equipment across North America.

The position requires 70%–75% travel, with onsite visits ranging from short to multi-week, and collaboration with service teams to troubleshoot complex issues. CAD exposure and MS Office proficiency are preferred.

Qualifications

• Strong foundational skills in mechanical, electrical, and pneumatic troubleshooting.
• Willing to travel 70%–75% throughout North America (US/Canada).
• Valid driver’s license with clean record; passport for international travel.

Responsibilities

• Perform on-site installation, service, and maintenance on customer machinery across North America.
• Diagnose and resolve complex mechanical, electrical, and pneumatic issues on client equipment.
• Coordinate with service teams and log activities in Salesforce and internal systems.
• Travel 70%–75% and support remote customers via phone or email when in the shop.
• Operate forklifts to set up and move machinery in local shop facilities.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Pneumatic troubleshooting

MS Office

CAD exposure

CNC machinery experience

Tools

CAD software exposure

Salesforce

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Field Service Engineer

Shift: Standard Day Shift (Varies during travel and field service projects)

Salary:$75,000 to $100,000 per year

Who We Are

We are an established, growing North American industrial equipment and machinery distributor. Supported by a specialized international manufacturing partner, our US operations serve clients across North America with high-quality machinery and dedicated technical service. We are expanding our team to meet growing customer demand and better support our active field operations.

Field Service Engineer Role

The Field Service Engineer is responsible for providing high-level mechanical, electrical, and technical support through on-site equipment installation, maintenance, troubleshooting, and remote customer support.

Responsibilities

• Perform on-site installation, service, and maintenance on customer machinery across North America
• Diagnose and resolve complex mechanical, electrical, and pneumatic issues on client equipment
• Travel between 70% to 75% of the time, with assignments ranging from single-day visits to multi-week projects
• Provide remote technical support via phone, email, and computer remote access when in the shop
• Utilize Salesforce ticketing systems to log, track, and manage customer service requests
• Perform mechanical repairs including motors, ball screws, bearings, and spindles
• Set up and move machinery using forklifts within the local shop facility as needed
• Collaborate with domestic and international service teams to troubleshoot challenging technical issues

Reporting Relationships

• Reports To: Field Service Manager / Technical Service Management

About You

• Possess strong foundational skills in mechanical, electrical, and pneumatic troubleshooting
• Willing and able to travel 70% to 75%+ throughout North America (US and Canada)
• Hold a valid driver's license with a clean driving record (No DUIs due to travel and vehicle rental requirements)
• Maintain a valid passport or ability to obtain one for international travel into Canada
• Demonstrate proficiency with standard software tools such as Microsoft Outlook, Word, and Excel
• Possess CAD software exposure or familiarity to assist in navigating proprietary machine software
• Experience or background operating CNC machinery or similar industrial equipment preferred
• Display a strong work ethic, adaptability, and a team-oriented mindset

Next Steps

If you are a driven problem solver with strong hands-on technical skills and a willingness to travel, we would like to hear from you!

Additional Information

• Travel Benefits: Includes an $80/day meal per diem, company-covered hotels, direct-billed rental cars, and full retention of all travel/airline loyalty points.
• Pre-Employment Screening: Candidates must complete a standard background check and drug screen upon hire.

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