Field Engineer

Pyramid, Inc; Atlanta (GA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking a Field Engineer for an immediate opening in Atlanta, GA. This 12+ months contract role involves field visits, diagnostics, and service report generation to support our airline client.

The ideal candidate will diagnose technical issues, document procedures, and build strong customer relationships while maintaining compliance with safety and quality standards. A ladder is a noted equipment capability for on-site tasks.

Qualifications

• Field engineers provide on-site service and support.
• Diagnose errors and determine effective solutions.
• Produce timely service reports and document processes.
• Collect and analyze performance data to aid technical troubleshooting.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Diagnose errors or technical problems and determine solutions.
• Produce timely and detailed service reports.
• Document processes and ensure accurate solutions.

Skills

Field engineering

Customer service

Diagnostics

Technical troubleshooting

Tools

Ladder

Job description

Immediate need for a talented Field Engineer. This is a 12+ Months Contract opportunity with long-term potential and is located in Atlanta, GA.

Job ID: 26-28960, Pay Range: $18-$28/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder

Our client is a leading Airlines organization and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

"If you are a person with disability needing assistance with the application or at any point in the hiring process, please contact us at [e-mail]"