Field Engagement Specialist (Dallas, Texas)

Tuesday Health, LLC; Dallas (TX); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

Tuesday Health, LLC is seeking a Field Engagement Specialist in Dallas, TX to enroll eligible members into its value-based palliative care program. The role spans in-person facility outreach, provider engagement, and community events, acting as a bridge among members, caregivers, facilities, and clinical teams.

The ideal candidate has experience in value-based care, provider relations, community outreach, or healthcare marketing, and will meet enrollment goals set by supervision.

Qualifications

• Bachelor’s degree in social work, public health, healthcare administration, or related field.
• 2+ years of experience in community outreach, member engagement, or healthcare navigation.

Responsabilités

• Conduct in-person outreach at nursing facilities, provider offices, and community settings to engage eligible members
• Perform telephonic outreach as needed to accomplish enrollment goals or follow up with unreachable members
• Use motivational interviewing to educate members and caregivers on Tuesday Health services
• Guide members through the enrollment process, answer questions, and address questions/concerns
• Initiate creative strategies to facilitate member contact
• Schedule initial clinical visit
• Provide ongoing telephonic customer service to members and their caregivers
• Build and maintain strong relationships with nursing home facility staff and high-volume providers
• Identify enrollment opportunities during facility/provider visits
• Collaborate with clinical team on facilities/providers needing additional education on Tuesday Health Services
• Represent Tuesday Health at local events or community health fairs as needed
• Distribute educational materials to relevant community organizations and caregiver groups
• Leverage local knowledge to identify areas of high enrollment opportunity.

Connaissances

Community outreach

Member engagement

Healthcare navigation

Formation

Bachelor’s degree

Description du poste

Field Engagement Specialist (Dallas, Texas)

Field Engagement Specialist (FES)

Who We Are:

Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.

The Role:

The Field Engagement Specialist (FES) is responsible for enrolling eligible members into Tuesday Health’s value-based palliative care program through various outreach efforts. These can include In-person, facility-based, provider-aligned, community-based, and telephonic community engagement. This role serves as a bridge between members, caregivers, facilities, providers, and our clinical teams. This person is responsible in ensuring that eligible individuals are informed, supported, and successfully enrolled in Tuesday Health. The FES is responsible for quarterly enrollment goals determined and assigned by their supervisor.

The ideal candidate brings experience in value-based care, provider relations, community outreach, and/or healthcare marketing.

Key responsibilities of this role may include:

Member Engagement

• Conduct in-person outreach at nursing facilities, provider offices, and community settings to engage eligible members
• Perform telephonic outreach as needed to accomplish enrollment goals or follow up with unreachable members
• Use motivational interviewing to educate members and caregivers on Tuesday Health services
• Guide members through the enrollment process, answer questions, and address questions/concerns
• Initiate creative strategies to facilitate member contact
• Schedule initial clinical visit
• Provide ongoing telephonic customer service to members and their caregivers

Facility & Provider Engagement

• Build and maintain strong relationships with nursing home facility staff (e.g., social workers, DONs) and high-volume providers via lunch and learns, newsletters, on-site visits, etc.
• Identify and support enrollment opportunities that emerge during facility and provider visits
• Collaborate with clinical team on facilities/providers that may need additional education on Tuesday Health Services

Community & Outreach

• Represent Tuesday Health at local events or community health fairs as needed
• Distribute educational materials to relevant community organizations and caregiver groups
• Leverage local knowledge to identify areas of high enrollment opportunity.

A strong candidate will demonstrate the following:

• Bachelor’s degree in social work, public health, healthcare administration, or related field/equivalent experience
• 2+ years of experience in community outreach, member engagement, or healthcare navigation