Member Engagement Specialist

Tuesday Health; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Paid time off and holidays

Employer 401(k) match

Job summary

Tuesday Health is a value-based palliative care provider focused on transforming serious illness and end-of-life care. The role involves telephonic outreach to contact members, scheduling clinical assessment visits, and guiding patients to available services while maintaining high privacy standards.

The candidate should have 3+ years in outreach or customer service, strong verbal communication, and preferably Spanish fluency to support diverse member needs.

Qualifications

• Minimum 3 years in outreach, contact center, or customer service roles.
• Healthcare industry experience preferred.
• Exceptional verbal communication and presentation skills.
• Ability to work independently in a matrixed environment.
• Discretion and adherence to protecting patient information.
• Spanish fluency preferred.

Responsibilities

• Utilize telephonic outreach and engagement strategies to contact members and schedule clinical assessment visits.
• Effectively communicate services, overcome objections, and answer questions.
• Connect members to available services during initial outreach.
• Provide ongoing telephonic customer service to members and caregivers.
• Initiate creative strategies to facilitate member contact.
• Maintain performance accountability around member enrollment and participation.
• Adhere to information security and privacy requirements.
• Leverage reporting and dashboards to prioritize outreach.

Skills

Verbal communication

Independent work

Spanish language

Tools

CRM platforms

EHR/EMR systems

Job description

About the Company

Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers.

Responsibilities

• Utilize telephonic outreach and engagement strategies to contact members and schedule clinical assessment visits
• Effectively communicate services, overcome objections, and answer questions
• Connect members to available services during initial outreach
• Provide ongoing telephonic customer service to members and caregivers
• Initiate creative strategies to facilitate member contact
• Maintain performance accountability around member enrollment and participation
• Adhere to information security and privacy requirements
• Leverage reporting and dashboards to prioritize outreach

Requirements

• Minimum of three years of experience in outreach, contact center, or customer service roles
• Healthcare industry experience preferred
• Exceptional verbal communication and presentation skills
• Ability to work independently and in a matrixed environment
• Discretion and adherence to upholding patient information
• Spanish fluency preferred

Preferred Qualifications

• Experience with CRM platforms
• Experience with Electronic Health Record systems (EHR/EMR)

Benefits

• Competitive compensation
• Comprehensive medical, dental, vision, and life insurance
• Paid time off and holidays
• Employer 401(k) match