Field Application Engineer

Base Power Company; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Base Power Company is seeking a Deployment Engineer in Austin, Texas. This role is crucial for supporting field teams during installations while troubleshooting technical issues. You will provide guidance and ensure efficient battery installations and service calls.

Ideal candidates have at least 2 years in technical support, possess strong electrical knowledge, and are detail-oriented. The position offers a unique opportunity to drive improvements in both operations and product development.

Qualifications

• 2+ years of technical support or electrical troubleshooting experience required.
• Strong foundation in electrical concepts; licensed electrician is a plus.
• Proven ability to quickly learn complex technical systems.
• Desire to think analytically to resolve issues.
• Attention to detail in documentation and communication.

Responsibilities

• Provide guidance and troubleshooting for installations over phone and text.
• Serve as the first line of support for electrical questions.
• Identify and document trends in field issues and solutions.
• Create and maintain troubleshooting aids and logs.
• Collaborate closely with teams to ensure smooth installations.

Skills

Technical support experience

Electrical concepts

Communication and organization skills

Tech savvy

Education

4-year degree or equivalent electrical experience

Tools

Jira

Odoo

Slack

Job description

About Base

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.

About the Role

As our Deployment Engineer, you are the technical expert and central lifeline for our field crews. You are the voice of Base from mission control, providing end-to-end guidance to ensure every battery installation and service call is safe, efficient, and successful. This is not a typical support role. You’ll be the interdisciplinary link between our field electricians, our engineers, and our members, using tools like Grafana and Retool to monitor system health while troubleshooting issues over the phone, text, and Slack. This role offers a unique opportunity to develop a 360-degree view of our technology.

You’ll gain real-world expertise in hardware, software, and field operations, all while contributing directly to the improvement of our product and deployment playbooks. This role is best suited for a tech-savvy experienced engineer who enjoys solving complex problems in real-time or for a fast-learning generalist that can flex into any scope and excel. Over time, this position could grow into potential field leadership, operations, or engineering roles.

What You’ll Do

• Typical week: ~75% of your time live-supporting (from our HQ in Austin, TX) field crews during installations and service calls; ~25% analyzing issues, updating playbooks, and collaborating with other teams.
• Provide end-to-end guidance and troubleshooting for battery installations and service calls over phone, text, and Slack.
• Serve as the first line of technical support for in-field electrical questions and hardware issues, escalating complex compliance issues and documenting new solutions.
• Identify field issue trends over time and flag high impact issues to hardware, software, or deployment teams.
• Work closely with Member Experience to ensure the best possible experience for our members.
• Create and maintain troubleshooting aid and hardware defect logs.
• Create, track, and close service tickets through Jira or Odoo.
• You’ll directly impact installation speed, safety, and uptime while your insights will shape our hardware roadmap and operating procedures.

What You’ll Bring

• 2+ years in a technical support, electrical, or IT troubleshooting role.
• Strong foundation in electrical concepts; licensed electrician or hands-on field experience is a plus but not required.
• Proven ability to quickly learn complex technical systems (electrical code, hardware, and software tools).
• 4-year degree or equivalent electrical experience.
• Strong communication and organization skills – bilingual is a plus but not required.
• Ability to multitask, remain calm under pressure, de-escalate high pressure situations, be decisive, and practice patience.
• Desire and ability to think analytically and creatively to resolve complex issues and suggest process improvements.
• Attention to detail in communicating accurately and clearly, tracking field interactions, and documenting solutions.
• Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality support.
• Tech savvy, with a knack for quickly mastering new tools and systems.
• Team player motivated by the mission who always puts the company’s best interests first.

About the Team

Deployment Engineering is Base Power’s mission control for field operations, acting as the real-time support system for our installation crews. This team sits at the intersection of field electricians, engineering, and member experience, ensuring every install and service call runs smoothly, safely, and efficiently.

Beyond live troubleshooting, the team plays a key role in identifying trends, improving deployment playbooks, and influencing product and operational decisions. Their work directly impacts installation speed, system uptime, and the overall member experience—making them a critical driver of our growth.

This is a team built for people who enjoy fast-paced problem solving, cross-functional collaboration, and developing a full-stack understanding of hardware, software, and field operations.

Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.