Field Deployment Engineer, Counter-UAS – LATAM (Remote)

Menlo Ventures; Puerto Rico; Remote; USD 90,000 - 130,000; Full time

Job summary

Axon’s Dedrone division seeks a deployment specialist to lead end-to-end deployments across LATAM and Caribbean regions. Remote Puerto Rico work with 50% travel, pre-deployment planning, on-site support, and post-sale enablement are core duties.

You will train diverse teams, draft operational policies, coordinate third-party vendors, and drive successful deployments with executive-level stakeholders. A strong networking background and field-facing experience are essential.

Qualifications

• 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
• Direct experience deploying hardware/software solutions in complex operational environments
• Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
• Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike
• Experience working with public safety agencies, particularly law enforcement or security operations
• Project and stakeholder management skills; ability to own a deployment from kickoff to success
• A passion for emerging technology, safety, and customer success
• Willingness to travel heavily and adapt to dynamic customer needs in the field
• Must be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment

Responsibilities

• Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement.
• Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences.
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems.
• Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality.
• Conduct site assessments to inform hardware placement and operational design.
• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
• Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions.
• Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.
• Attend strategic customer meetings with Sales to provide technical validation and deployment context.
• Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs.
• Support RFP/RFI responses with technical and services detail.
• Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.

Skills

Customer-facing roles

Hardware/software deployment

Drone systems knowledge

IP networking

Public safety experience

Project management

Willingness to travel

Physical fitness

Job description

Axon’s Dedrone division seeks a deployment specialist to lead end-to-end deployments across LATAM and Caribbean regions. Remote Puerto Rico work with 50% travel, pre-deployment planning, on-site support, and post-sale enablement are core duties.

You will train diverse teams, draft operational policies, coordinate third-party vendors, and drive successful deployments with executive-level stakeholders. A strong networking background and field-facing experience are essential.