Field Deployment & Adoption Manager

Rehrig Pacific Company, Inc.; Erie (Erie County); On-site; USD 90,000 - 130,000; Full time

Job summary

Rehrig Pacific Company, Inc. seeks a field-focused Implementation Lead to drive customer deployments of Vision software and hardware. You will own go-live readiness, coordinate site activities, and ensure alignment with contracted scope and timelines.

You will train users, enable adoption, and collaborate with Sales, Solutions Engineering, and Support to resolve issues and improve deployment quality. Travel by air ~50% is required.

Qualifications

• Bachelor’s degree preferred, or equivalent relevant work experience in engineering, development, or technical sales.
• Demonstrated project/implementation management experience in customer-facing environments.
• Strong analytical, communication, and facilitation skills; comfortable leading training for groups with varied backgrounds.
• Technical aptitude with RFID, GPS, barcode, mobile/web applications, and databases.
• Willingness to travel by airplane approximately 50% of the time.
• Ability to work independently while meeting shared delivery commitments and escalating issues appropriately.

Responsibilities

• Execute implementation plans for Vision software and hardware that deliver a complete go-live aligned to contracted scope, timeline, and customer readiness.
• Coordinate site readiness, installation activities, and customer scheduling to ensure safe, efficient field execution and minimal disruption to customer operations.
• Identify and elevate deployment risks (technical, operational, timeline, stakeholder) to the appropriate owner to prevent customer impact.
• Deliver role-based training and enablement that equips customer users to use Vision at go-live and through initial stabilization.
• Drive early adoption by reinforcing standard workflows, addressing usage barriers, and completing defined post-go-live check-ins.
• Transition customers to the appropriate ongoing support pathway after stabilization.
• Capture and synthesize customer feedback and field learnings into clear recommendations for improvements and route to the correct team.
• Collaborate with cross-functional partners to ensure consistent delivery standards and customer communication.
• Create, maintain, and improve implementation tools and documentation to improve repeatability and quality.
• Maintain accurate implementation plans, task completion, and customer status updates in standard planning tools to support forecasting and resource planning.
• Produce customer-facing self-service content to improve adoption and reduce avoidable support needs.

Skills

Project/Implementation management

Analytical skills

Communication & facilitation

RFID

GPS

Barcode

Mobile apps

Web apps

Databases

Education

Bachelor’s degree or equivalent experience

Tools

Team Planner

Job description

Rehrig Pacific Company, Inc. seeks a field-focused Implementation Lead to drive customer deployments of Vision software and hardware. You will own go-live readiness, coordinate site activities, and ensure alignment with contracted scope and timelines.

You will train users, enable adoption, and collaborate with Sales, Solutions Engineering, and Support to resolve issues and improve deployment quality. Travel by air ~50% is required.