Field Customer Service Representative

McCarthy Tire Service; Graham (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

McCarthy Tire Service in the United States seeks a Field Customer Service Representative to visit assigned customers, sustain relationships, document activity in CRM, and coordinate with warehouse and service teams to ensure timely deliveries and service excellence.

The role requires a high school diploma or GED and 2+ years in customer service or related fields, with strong communication and organizational skills. Regular travel and customer-facing duties are expected.

Qualifications

• High school diploma or GED required.
• Two or more years of customer service, account management, fleet maintenance, commercial tire, transportation, logistics, or related industry experience preferred.
• An equivalent combination of education, training, and experience will be considered.

Responsibilities

• Visit assigned customers to maintain regular contact and build relationships.
• Complete required CRM tool daily to document account activity.
• Communicate parts orders to warehouse and advises whether status is stock or emergency.
• Check with customers to ensure that delivery date of non-stock items is acceptable before ordering.
• Review any special orders with the Commercial Tire Sales Manager and obtain approval.
• Advise warehouse on delivery instructions.
• Perform deliveries to customers when necessary.
• Follow up parts orders to ensure customers have been served properly.
• Coordinate service sales with service shop.
• Turns in completed call and expense reports.
• Update customer records to reflect changes to customers' names, addresses, etc.
• Coordinate and support customer fleet maintenance programs by monitoring tire performance, scheduling routine service, reviewing maintenance needs, and helping customers maximize equipment uptime.
• Attend training seminars when possible.
• Act as a public relations liaison for the company.
• Maintain professional appearance.
• Participate in all company sales initiatives.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to write routine reports and correspondence. Able to speak effectively before groups of customers or employees of organization. Able to use Microsoft Word, Excel, email, and a smart phone.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Skills

Customer service

Account management

Fleet maintenance

Logistics

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Email

Smartphone usage

Job description

JOB TITLE: Field Customer Service Representative

JOB TYPE

• Full Time

JOB DESCRIPTION AND RESPONSIBILITIES

• Visit assigned customers to maintain regular contact, build relationships, ensure satisfaction, and proactively address customer needs.
• Complete required CRM Tool daily to document account activity.
• Communicate parts orders to warehouse. Advises whether status is stock or emergency.
• Check with customers to ensure that delivery date of non-stock items is acceptable before ordering.
• Review any special orders with the Commercial Tire Sales Manager and obtains his/her approval.
• Advise warehouse on delivery instructions.
• Perform deliveries to customers when necessary.
• Follow up parts orders to ensure that customers have been served properly.
• Coordinate service sales with service shop.
• Turns in completed call and expense reports.
• Update customer records to reflect changes to customers' names, addresses, etc.
• Conduct Fleet Surveys when needed.
• Coordinate and support customer fleet maintenance programs by monitoring tire performance, scheduling routine service, reviewing maintenance needs, and helping customers maximize equipment uptime.
• Attend training seminars when possible.
• Act as a public relations liaison for the company.
• Maintain professional appearance.
• Participate in all company sales initiatives.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Able to write routine reports and correspondence. Able to speak effectively before groups of customers or employees of organization. Able to use Microsoft Word, Excel, email, and a smart phone.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, and percent, and to draw and interpret bar graphs.

OTHER DUTIES/RESPONSIBILITIES

• Other duties can and will arise, and the candidate should be prepared to take on these challenges openly.

EDUCATION & EXPERIENCE

• High school diploma or GED required.
• Two (2) or more years of customer service, account management, fleet maintenance, commercial tire, transportation, logistics, or related industry experience preferred.
• An equivalent combination of education, training, and experience will be considered.

REQUIREMENTS

• Must possess a valid driver’s license.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.