Field Customer Service Representative

CS&S STAFFING SOLUTIONS; Fort Wayne (IN); On-site; USD 55,800 - 68,200; Full time

Job summary

A global logistics vendor in Fort Wayne, Indiana is seeking a Field Customer Service Representative. The candidate will manage relationships between the automaker and suppliers, ensuring compliance through training and audits. Key qualifications include a bachelor's degree and 2 years of sales or customer service experience, preferably in OEM logistics. Bilingual candidates in English and Spanish are preferred. This role offers a competitive compensation package of $62,000 plus a 10% bonus.

Qualifications

• Minimum of 2 years in sales or customer service, preferably in OEM or logistics.
• Ability to manage accounts and control analysis.
• Must be able to travel to supplier/OEM sites.

Responsibilities

• Provide training on procedures to ensure compliance.
• Support automaker during new vehicle launches.
• Conduct audits of suppliers for compliance.

Skills

Account management

Sales experience

Customer service

Bilingual (English and Spanish)

Education

Bachelor's degree or equivalent experience

Job description

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Job Description

Tired of manufacturing sales? Then this opportunity may be for you! A global tier 1 automotive logistics vendor is seeking a Field Customer Service Representative for their operation in the Ft Wayne area. The basic responsibility of this position will be to properly manage the automaker's assets between them and their suppliers. The ideal candidate will be an OEM (Tier 1, 2 or 3) account manager or sales rep. in the automotive industry.

Key Accountabilities and Duties

• Provide face-to-face training on procedures and systems to ensure compliance
• Account Analysis and control
• Support automaker on new vehicle launches
• Escalate issues if not resolved
• Conduct audits of suppliers to ensure compliance
• Work with suppliers, 3pls and manufacturing plant personnel

Requirements

• Bachelor's degree or equivalent experience
• Minimum of 2 yrs of sales/customer service - OEM and or logistics preferred, but will consider other sales/customer service experience
• Ability to travel by car or plane to supplier/OEM sites
• Ability to speak English AND Spanish is preferred, but required

Compensation: $62,000 + 10% bonus

Relocation: No relocation is being offered