Field Customer Relations Specialist

AEP Service Corporation; Longview (TX); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

AEP Service Corporation in Texas seeks a primary field customer relations resource for residential and commercial clients in an assigned territory. The role covers management of a large customer base and requires proactive engagement with customers to promote energy programs.

The position demands strong communication, problem-solving and billing knowledge, with the ability to explain tariffs and billing options while coordinating with internal teams and community events.

Qualifikationen

• Bachelor degree in Business, Communications, Engineering, Management or related field with 2+ years customer contact experience.
• Associate degree with 4+ years customer contact experience in field activities related to customer services and distribution operations.
• HS Diploma or GED with 6+ years customer contact experience in field activities related to customer services and distribution operations.
• Must have working knowledge of field activities related to the technical aspects of customer services and electrical distribution operations.
• Excellent communication and problem-solving skills.

Aufgaben

• Be the primary field customer relations resource for residential and small commercial customers in an assigned territory.
• Respond to customer inquiries and proactively promote company marketing programs, products and information.
• Explain rates and tariffs, provide billing options, and seek additional revenue opportunities.
• Maintain accurate reporting records and coordinate with internal departments as needed.
• Engage with customers, attend community events and represent the company professionally.

Kenntnisse

Customer service

Billing explanations

Tariff analysis

Energy management

Customer relations

Communication

Ausbildung

Bachelor's degree in Business or related field

Associate degree (related field)

HS Diploma or GED

Jobbeschreibung

AEP Service Corporation in Texas seeks a primary field customer relations resource for residential and commercial clients in an assigned territory. The role covers management of a large customer base and requires proactive engagement with customers to promote energy programs.

The position demands strong communication, problem-solving and billing knowledge, with the ability to explain tariffs and billing options while coordinating with internal teams and community events.