Field & Customer Quality Engineer - 8D Lead

LayerZero Power Systems, Inc.; Streetsboro (OH); On-site; USD 90,000 - 100,000; Full time

Job summary

LayerZero Power Systems, a global leader in power distribution solutions, seeks a Quality Engineer - Customer & Field Quality to lead rigorous investigations and resolve issues with permanent corrective action. The role applies structured 8D problem solving, technical analysis, and cross-functional leadership to drive containment, root cause verification, and systemic prevention.

This position emphasizes evidence-based root cause, translating field learnings into stronger product, process,

Qualifications

• 3+ years in quality engineering or closely related role.
• Experience leading complex root-cause investigations using 8D.
• Ability to work in customer-facing and field environments.

Responsibilities

• Prepare clear customer updates and 8D reports with verified facts.
• Lead cross-functional investigations from containment to permanent action.
• Coordinate containment and develop corrective actions with teams.
• Translate field learnings into product and process improvements.
• Evaluate field quality data and identify trends.

Skills

8D problem solving

Customer facing

Cross-functional leadership

Root cause analysis

Data analysis

Education

Bachelor’s degree in Electrical Engineering

Tools

Microsoft Excel

Job description

LayerZero Power Systems, a global leader in power distribution solutions, seeks a Quality Engineer - Customer & Field Quality to lead rigorous investigations and resolve issues with permanent corrective action. The role applies structured 8D problem solving, technical analysis, and cross-functional leadership to drive containment, root cause verification, and systemic prevention.

This position emphasizes evidence-based root cause, translating field learnings into stronger product, process,