Technical Delivery Lead — Customer Engagement AI Solutions

Accenture; Austin (TX); On-site; USD 140,000 - 260,000; Full time

Job summary

Accenture seeks a Technical Delivery Lead to own end-to-end delivery for Google Cloud CX solutions. You will design the delivery approach, lead the execution with an engineering team, and ensure client value is delivered at pace.

You’ll coordinate onshore and offshore teams, manage trade-offs in real time, and uphold a high standard of delivery quality. The role emphasizes client-facing leadership, solution shaping, and deep knowledge of CX/CCaaS technologies, with travel as needed to meet

Qualifications

• Minimum 7+ years in hands-on, client-facing technology roles.

Responsibilities

• Own delivery end-to-end: scope, timeline, team, tech, quality, outcomes.
• Design delivery approach, plan, team structure, cadence, and workflow.
• Provide technical advisory across engagements and GA of Google Cloud services.
• Be the trusted delivery partner, manage expectations, and communicate progress.
• Lead delivery across onshore and offshore teams to maintain momentum.
• Drive governance, track progress, and ensure measurable client value.

Skills

7+ years exp

Client-facing delivery

Google Cloud Platform

CX/CCaaS domain

Cross-functional leadership

Education

Bachelor's degree or equivalent

Tools

Gemini Agent Platform

ADK

RAG

GKE

Job description

Accenture seeks a Technical Delivery Lead to own end-to-end delivery for Google Cloud CX solutions. You will design the delivery approach, lead the execution with an engineering team, and ensure client value is delivered at pace.

You’ll coordinate onshore and offshore teams, manage trade-offs in real time, and uphold a high standard of delivery quality. The role emphasizes client-facing leadership, solution shaping, and deep knowledge of CX/CCaaS technologies, with travel as needed to meet