Field Coordinator

Help at Home; Wood River (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) plan

Paid time off

Wellness programs

Flexible options

Weekly pay

Job summary

Help at Home is seeking a Field Coordinator to coordinate in-home visits and care coordination across communities. You will conduct daily client visits, answer calls, greet guests, document visits, and support the Branch Manager with admin tasks.

The role requires strong communication, excellent interpersonal skills, and reliable vehicle access with insurance. Travel is regular and a key part of the position, with benefits supporting work-life balance.

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal abilities and client service mindset.
• Proficient computer skills for documentation and scheduling.
• HOST Trained (if applicable) as noted in the job description.

Responsibilities

• Conduct daily visits to clients' homes per assignment.
• Answer and redirect incoming calls as needed.
• Greet and assist guests at the branch or in the field.
• Enter and submit documentation for home visits accurately.
• Assist the Branch Manager with administrative duties.
• Exercise flexibility as duties may be reassigned.

Skills

Clear communication

Interpersonal skills

Computer skills

HOST Trained

Education

High School Diploma or GED

1–2 years customer service

Vehicle ownership with insurance

Job description

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a Field Coordinator who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Our Benefits:

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off and holidays

• Employee assistance programs and wellness initiatives

• Flexible options to support a balanced life

• We offer weekly pay starting at $18.75/hr

Responsibilities

What You'll Do:

• Conduct daily visits to clients' homes, as required (new).

• Answer incoming phone calls and redirect calls, as needed.

• Greet and assist guests, as needed.

• Enter and submit documentation records of home visits.

• Assist the Branch Manager with any other administrative/clerical duties.

• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Qualifications

What You'll Bring:

• Strong communication skills, oral and written.

• Excellent interpersonal skills.

• Proficient computer skills.

• HOST Trained (new – not sure if this goes here, or under education/experience)

Education and Experience:

• High School Diploma or GED required.

• One (1) to two (2) years of customer service experience required.

• Access to an insured and reliable vehicle.

• Active and current auto insurance.

Physical Requirements:

• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.

• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

• Regular travel on a daily or weekly basis required, even in inclement weather

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $18.75 - USD $18.75 /Hr.