Field CNC Service Technician | Repairs & PM

Gosiger; Warrendale (Allegheny County); On-site; USD 55,000 - 90,000; Full time

Job summary

Gosiger is seeking a field service technician to troubleshoot, install, service and repair CNC machine tools at customer sites and Gosiger facilities. You will train customers and internal staff on proper procedures, while maintaining high safety and quality standards.

You will document all actions in our service software, coordinate with vendors, and support continuous process improvements. This role requires travel, valid passport, and flexibility to work weekends or evenings as needed.

Qualifications

• Associates Degree or certification in troubleshooting, repair, and installation of CNC Machine Tool products.
• Minimum 2 years experience in troubleshooting, installation, and repair of Machine Tools Products.
• Valid driver's license and ability to operate company or personal vehicle for business.
• Strong interpersonal communication and professional conduct with customers and suppliers.
• Self-starter with good planning and organizational skills.
• Team player across departments and divisions.
• Proficiency in PC and job-related software for programming, documentation and record-keeping.
• Physical ability to perform bending, lifting up to 50 lbs, and travel as required.
• Willingness to travel to support training and customer sites.
• Ability to obtain and maintain a credit card for business expenses.

Responsibilities

• Troubleshoot and perform problem solving on CNC machine tools.
• Install machines and tooling efficiently and to high quality standards.
• Repair and perform preventative maintenance on CNC machine tools.
• Ensure quality standards and safety procedures are followed.
• Train customers and internal team members on installation and repair procedures.
• Document actions and findings using service software, report parts and repairs the same day, or within 24 hours.
• Collaborate with team members and vendors to resolve installation and service issues.
• Propose process improvements to machine/equipment, processes, and procedures.
• Communicate arrival, progress updates, and project completion to customers.
• Develop skills through ongoing education and company training.

Skills

Troubleshooting

Problem solving

Installation

Repair

Documentation

Customer training

Safety compliance

Teamwork

Communication

PC proficiency

Education

Associates Degree or CNC certification

Tools

Service software

Job description

Gosiger is seeking a field service technician to troubleshoot, install, service and repair CNC machine tools at customer sites and Gosiger facilities. You will train customers and internal staff on proper procedures, while maintaining high safety and quality standards.

You will document all actions in our service software, coordinate with vendors, and support continuous process improvements. This role requires travel, valid passport, and flexibility to work weekends or evenings as needed.