CNC Machine Tool Technician - Troubleshooting & Service Pro

Gosiger; Meridian (ID); On-site; USD 60,000 - 90,000; Full time

Job summary

Gosiger is seeking a field service technician to troubleshoot, install, service and repair CNC machine tools at customer sites and company facilities. The role requires hands-on problem solving, high quality workmanship, and timely service with safety as a priority.

The candidate will document actions in service software, train customers and colleagues, and collaborate with internal teams to resolve issues. Willingness to travel and obtain passports is essential.

Qualifications

• Associates Degree or cert in CNC troubleshooting, repair and installation.
• Minimum 2 years experience in troubleshooting, installation and repair of machine tools.
• Valid driver's license with driving record permitting business use of a company or personal vehicle.
• Good interpersonal communication, professional conduct with customers, peers and suppliers.
• Demonstrated self-starter with planning and organization skills.
• Ability to work across teams and departments.
• Ability to use PC and job-related software for programming, documentation and record keeping.
• Physical demands: lift up to 50 lbs, travel as required.
• Willingness to work flexible hours including weekends/evenings as needed.
• Passport required for travel to customer sites.

Responsibilities

• Troubleshoot and solve CNC machine tool issues.
• Install CNC machine tools at customer sites and company facilities; perform repairs.
• Perform preventative maintenance and servicing as assigned.
• Maintain high quality and safety standards; follow safety procedures.
• Train customers and internal staff on installation and service procedures.
• Document actions and findings in service software; report parts and repairs.
• Coordinate with team members and vendors to resolve installation/repair issues.
• Suggest process improvements to equipment and procedures.
• Communicate arrival, progress updates, and departure to customers.
• Pursue ongoing skill development through education and training.

Skills

Interpersonal skills

Self-starter

Team player

Education

Associates degree or CNC cert

Tools

Service software

Job description

Gosiger is seeking a field service technician to troubleshoot, install, service and repair CNC machine tools at customer sites and company facilities. The role requires hands-on problem solving, high quality workmanship, and timely service with safety as a priority.

The candidate will document actions in service software, train customers and colleagues, and collaborate with internal teams to resolve issues. Willingness to travel and obtain passports is essential.