Field Clinical Specialist: Clinical Training & Support

SPR Therapeutics Inc; Indianapolis (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Company bonus

Car allowance

Medical insurance

Dental insurance

Vision insurance

401k matching

Paid time off

Holiday pay

Wellness activities

Job summary

SPR Therapeutics Inc. is seeking a Field Clinical Specialist to support the Sales team in an assigned territory with clinical, educational, and training functions. You will demonstrate and train on SPR products, follow up with patients, and collaborate with sales to identify clinical needs.

You will travel within the territory up to 75%, assist with case coverage, and provide ongoing literature and collateral to facilities while staying current on product and competitive techniques.

Qualifications

• College degree preferred in a clinical or related field.
• Must have experience working with patients preferably in a clinical environment.
• Prefer 3-5 years of related clinical support experience.
• Proven record of achievement in a high-energy, fast-paced environment.
• High level of professionalism.
• Must have a valid driver’s license, good driving record and active vehicle insurance policy.
• Excellent interpersonal skills including both written and verbal communication skills.
• Ability to accept feedback and suggestions for continuous improvement.
• Must be flexible for work outside of normal business hours.

Responsibilities

• Serves as the primary resource for clinical support in patient selection, basic troubleshooting, device utilization, and patient follow-up for company products.
• Attends patient device implants and performs patient follow-up to assure success of implantation experience.
• Provides external staff education on bandage changes and other product related specifications.
• Provides timely product follow-up and support to patients and physicians and other staff as needed.
• Responds to customer needs and product complaints by developing creative and feasible solutions or collaborating with SPR team members.
• Supports sales representatives by meeting with existing and potential clients to identify their clinical needs, goals and constraints related to patient care and to discuss and demonstrate how company products can help them achieve their goals.
• Ensures facilities have clinical literature and other marketing collateral.
• Provides support for industry conferences/exhibits/labs as directed.
• Maintains a working knowledge of SPR products, competitive devices, and new or competitive techniques used in neuromodulation.
• Maintains open, effective communication with all personnel, customers, and other SPR employees.
• Demonstrates an ability to establish relationships with all pertinent account players, including patients, physicians, nurses, administrators, and the sales representatives and other internal team members supporting these accounts.
• May collaborate with internal partners to formally educate and train physicians and hospital/clinic personnel on technical matters relating to SPR products through conducting and coordinating in-person and remote training to include: One-on-one in-services, Staff in-service educational programs, Seminars and/or workshops for healthcare facilities
• Manages administrative tasks to include timely patient documentation and data collection in Salesforce.
• Remains current in all third-party accreditation requirements to ensure full access to each account.
• Complies with all aspects of the Corporate Compliance Program.
• Provides positive and constructive peer to peer guidance.
• May be expected to occasionally assist with cases outside of assigned geographic territories.
• Performs other related duties as assigned.

Skills

Clinical support

Patient training

Interpersonal communication

Travel readiness

Education & training delivery

Sales collaboration

Education

College degree preferred in clinical field

Tools

Salesforce

Job description

SPR Therapeutics Inc. is seeking a Field Clinical Specialist to support the Sales team in an assigned territory with clinical, educational, and training functions. You will demonstrate and train on SPR products, follow up with patients, and collaborate with sales to identify clinical needs.

You will travel within the territory up to 75%, assist with case coverage, and provide ongoing literature and collateral to facilities while staying current on product and competitive techniques.