Field Claims Representative – Montcalm & Ionia Counties, MI

Auto-Owners Insurance; Lansing (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Pension plan

Paid time off

Bonus programs

Job summary

Auto-Owners Insurance, a top-rated carrier, seeks a motivated field claims professional to manage the lifecycle of claims in the field. You will investigate, evaluate policy coverage, and work toward timely resolution while serving agents, insureds, and others.

The role emphasizes property claims within a multi-line scope, requiring strong communication, data interpretation, and the ability to handle multiple assignments in a dynamic environment.

Qualifications

• Bachelor's degree or direct equivalent experience handling property and casualty claims.
• Minimum of 3 years handling multi-line property and casualty claims with emphasis on property claims.
• Field claims handling experience is preferred but not required.
• Knowledge of Xactimate software is preferred but not required.
• Above average communication skills (written and verbal).
• Ability to resolve complex issues.
• Organize and interpret data.
• Ability to handle multiple assignments.
• Ability to work with diverse individuals.
• Ability to understand financial documents related to claims.

Responsibilities

• Investigate and assemble facts, determine policy coverage, evaluate loss amounts.
• Handle multi-line property and casualty claims in an assigned territory with emphasis on property claims.
• Become familiar with insurance coverage by studying policies, endorsements and forms.
• Work toward resolution of claims; attend arbitrations, mediations, depositions, or trials as necessary.
• Ensure claims payments are issued timely and accurately.
• Handle investigations by phone, mail, and on-site.

Skills

Communication skills

Complex issue resolution

Data interpretation

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

Xactimate

Job description

Job Description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated and experienced field claims professional to join our team. This job handles insurance claims in the field under general supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job requires mastery of claims-handling skills and requires the person to:

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms
• Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner
• Handle investigations by phone, mail and on-site investigations

Desired Skills & Experience

• Bachelor's degree or direct equivalent experience handling property and casualty claims
• A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
• Field claims handling experience is preferred but not required
• Knowledge of Xactimate software is preferred but not required
• Above average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Ability to effectively deal with a diverse group individuals
• Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company's underwriting guidelines for coverage

Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

Benefits

• We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package
• Competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.