Field Claims Representative

Auto-Owners Insurance; Akron (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Work-from-home program

Job summary

Auto-Owners Insurance in the United States is seeking a motivated and experienced field claims professional to join our team. This role handles claims in the field under general supervision through the life-cycle of a claim, including investigation, evaluation, and resolution, with service to agents and insureds.

After initial training in-person, you could have the flexibility of work-from-home time as defined by leadership.

Qualifications

• Bachelor’s degree or direct equivalent experience handling property and casualty claims.
• A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims.
• Field claims handling experience is preferred but not required.
• Knowledge of Xactimate software is preferred but not required.
• Above average communication skills (written and verbal).
• Ability to resolve complex issues.
• Organize and interpret data.
• Ability to handle multiple assignments.
• Ability to effectively deal with a diverse group individuals.
• Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.

Responsibilities

• Investigate and assemble facts
• Determine policy coverage
• Evaluate the amount of loss
• Analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms
• Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner
• Handle investigations by phone, mail and on-site investigations

Skills

Communication skills

Data interpretation

Analytical thinking

Multitasking

Education

Bachelor’s degree or direct equivalent experience handling property and casualty claims

Tools

Xactimate

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated and experienced field claims professional to join our team.

This job handles insurance claims in the field under general supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely.

Responsibilities

• Investigate and assemble facts
• determine policy coverage
• evaluate the amount of loss
• analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms
• Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner
• Handle investigations by phone, mail and on-site investigations

Desired Skills & Experience

• Bachelor’s degree or direct equivalent experience handling property and casualty claims
• A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
• Field claims handling experience is preferred but not required
• Knowledge of Xactimate software is preferred but not required
• Above average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Ability to effectively deal with a diverse group individuals
• Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage

Benefits

• competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs
• generous paid time off including holidays, vacation days, personal time, and sick leave

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law. *Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.