Field Claims Representative

Auto-Owners Insurance; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Auto-Owners Insurance is looking for a motivated Field Claims Professional in Indianapolis, IN. The role involves investigating, evaluating, and resolving multi-line insurance claims, primarily focusing on property claims. Candidates should possess at least 3 years of experience in claims handling and a Bachelor's degree or equivalent. Proficiency in Xactimate software is preferred. This position requires strong communication abilities and the capacity to resolve complex issues within a dynamic work environment.

Qualifications

• Bachelor's degree or direct equivalent experience in handling property and casualty claims.
• Minimum of 3 years of experience with multi-line property and casualty claims.
• Field claims handling experience preferred.

Responsibilities

• Investigate insurance claims and determine policy coverage.
• Handle multi-line property and casualty claims in assigned territory.
• Work towards resolution of claims and attend necessary legal proceedings.

Skills

Communication skills (written and verbal)

Data organization and interpretation

Problem resolution

Mathematical accuracy

Education

Bachelor's degree or equivalent experience

Tools

Xactimate software

Job description

Field Claims Professional

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated and experienced field claims professional to join our team. This job handles insurance claims in the field under general supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job requires mastery of claims-handling skills and requires the person to:

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms
• Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner
• Handle investigations by phone, mail and on-site investigations

Desired Skills & Experience

• Bachelor's degree or direct equivalent experience handling property and casualty claims
• A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
• Field claims handling experience is preferred but not required
• Knowledge of Xactimate software is preferred but not required
• Above average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Ability to effectively deal with a diverse group individuals
• Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company's underwriting guidelines for coverage